Sales Support Team Lead

5 days ago

Port Elizabeth, South Africa Talent Sam Full time

To lead the sales support activities that enable the Sales team to maximise opportunities, through ensuring a proactive customer experience and management of efficient systems and processes.

**Main responsibilities**:

- Work proactively with Key Account Managers, ensuring they are contacting customers in a timely manner to ensure all opportunities are maximised.
- Responsible for managing and developing the Sales Support Co-ordinator, providing ongoing feedback and delegating effectively.
- Maintain the CRM system and support Key Account Managers to update the system in a timely and accurate manner to ensure with all customer communications so the team always have up to date data.
- Using data to analyse trends and seek new opportunities to maximise sales opportunities.
- Responsible for continual review and improvement of process and ways of working to ensure the team are working as efficiently and effectively as possible.
- Support KAM in researching new customers and reaching out to book appointments.
- Provide timely and accurate quotations in response to requests.
- Responsible for maximising opportunities for replacement of equipment by analysing asset lists and ensuring Key Account Managers follow up in a timely manner.
- Follow-up on all quotations to ensure they are converted into orders.
- Ensure all sales enquiries are responded efficiently or passed to the correct department where required.

**Person Specification**:

- Experience of internal sales support or similar.
- Experience of, and a passion for leading and developing others.
- Experience of process improvement and ability to identify and address challenges independently.
- Exceptional verbal and written communication skills.
- Strong organisational skills and ability to manage multiple priorities.
- Commitment to exceptional customer service.
- Flexibility to adapt in a fast paced and dynamic work environment.
- Proficient in MS Office suite and ability to work with new systems and software.
- Understanding and continual alignment with the Company’s core values; Responsiveness, Ownership, Communication and Kaizen (ROCK).

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