Student Advisor

**Job Purpose**:
To achieve sales targets, implement campus sales and marketing initiatives and plans aimed at attracting students to register for undergraduate and postgraduate qualifications as well as short learning programmes.

**Responsible for initiating and managing relationships with prospective students at every stage of the recruitment process to get them to register for IIE Vega qualifications and report on campus sales activity per set targets.**

**NB. This position may be based at either our Online Centre at Cape Town or Waterfall (Midrand).**

**Working Hours**:

- 08:00 - 17:00 Monday to Friday

**Education**:

- Grade 12
- NQF level 7 degree or related qualification in Marketing or Management

**Functional Competencies**:

- Customer service orientated
- Target driven and ability to work well under pressure
- Professional and confident
- Excellent presentation skills
- Outgoing and passionate
- Good telephone etiquette
- Proactive and highly self-motivated
- Computer literacy
- Ability to work as a team player and individually
- Must be able to travel
- Own transport is required

**Work Experience**:

- 2 years sales experience.
- Managing and closing sales cycle.
- Working on a Customer Relationship Management software. Experience in an higher education environment.
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**Key Performance Areas**:
**Student Acquisition**
- Achieves sales targets set for qualifications and / or short learning programmes.
- Initiates appropriate sales drives and promotional activities to convert enquiries into enrolments and thus meet student intake targets, annually.
- Daily participation and service delivery on tawk & WhatsApp which ultimately aims to lead to converted student acquisition.
- Creation of Student File containing the correct collation and generation of the respective documents required per student file and ensuring the follow up of outstanding documentation of the student.

**Relationship Management**
- Attends to queries from students / parents either face-to-face, telephonically or on line, within an hour (during normal business hours, on weekdays), ensuring that prospective students have a positive service experience.
- Establishes and fosters productive relationships with teachers, principals, corporates and other relevant partners.
- Ensures registration procedures are followed.
- Conducts interviews with prospective students and provides feedback of those interviews.
- Liaises with Academic Operations Co-Ordinator for acceptance letters, ensuring proper tracking of requests pending and letters issued.
- Liaises with Student Relations Co-ordinator on student registrations.
- Keeps records of student interaction and engagement and tracking telephone conversations and ensuring the hard copy file is updated and not only CRM tracking.

**Sales Administration (Sales)**:

- Prepares sales figures and statistics as required.
- Compiles reports as requested.
- Liaises with Academic support to ensure acceptance letters have been disseminated. Tracking letters sent versus those pending.
- All tawk & WhatsApp prospects to receive the necessary documentation and follow up. Ensure adequate record keeping.
- Ensuring student files are professional, up to date and contains on the respective student documentation, statement of results, ID, proof of payment, NBT paperwork and other documentation.

**Working Conditions**:

- Campus Environment (Johannesburg or Cape Town based)
- Must be able to work on evenings and Saturdays when required.

**The IIE's Vega School** is an Equal Opportunity Employer. However, preference will be given to previously underrepresented groups in accordance with the South African Employment Equity Act.