Student Affairs Advisor

7 days ago

Tygervalley Western Cape, South Africa EDUVOS Full time R250 000 - R400 000 per year
Job Advert Summary

Eduvos is looking to employ the services of a Student Affairs Advisor on a full time basis based at our Tyger Valley campus.

Position:

To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student retention.

Minimum Requirements

Minimum qualification:

B-degree in social work, education / education psychology or communication. Honours will be advantageous

Experience:

Two years customer services experience preferably as a student advisor in higher education or professional development environment

Duties and Responsibilities

Responsibilities:

As the Student Affairs Advisor you will be primarily responsible for the following:

  • Facilitate the implementation of the end-to-end enrolment and onboarding process
  • Manage handover and transition from new business
  • Induction and orientation support including access to systems
  • Contract management
  • Student and sponsor queries
  • Student engagement and customer relationship management (CRM) – first contact of all assigned students
  • Ongoing query resolution (1st level issues resolution / problem solve)
  • Scheduled engagements (formalised check-ins)
  • Student Affairs - Student representative council (SRC) and class representatives
  • Facilitate on-campus election process
  • Facilitate development and implementation of operational plans and budgets
  • Implementation of on-campus student activities, events, clubs and societies
  • Safeguarding – incident report and response facilitation
  • Student wellness – awareness and referral
Functional and Behavioural Competencies

Functional competencies:

Customer facing professional skills

Behavioural competencies:

  • Initiative and responsibility - Acts on own initiative, makes things happen and accepts responsibility for the results.
  • Constructive teamwork – Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
  • Relations and networking – Builds a useful network of contacts and relationships and utilise it to achieve objectives.
  • Influence - Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
  • Effective communication - Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
  • Analysis and judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
  • Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
  • Steadiness (emotional tenacity) – Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.

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