Call Center Agent

3 days ago

Johannesburg, South Africa Select One Full time

The role will include but not be limited to:

- Recommending changes to be made to the Setup Technician through use of CA
- Supporting customer care associates, offering guidance and clinical support as needed including communication with patients and doctors
- Reviewing treatment plans and diagnostic information for appropriateness and accuracy, prior to submitting it to a network licensed dental professional for final approval
- Assisting with quality assurance monitoring and process improvement initiatives
- Maintaining confidentiality of sensitive customer financial information

**Requirements**:

- Recognised qualification in Dentistry or Dental Assistance
- 2 years or more of clinical chair-side experience required
- Excellent communication, conversation and active listening skills
- Experience with clear aligner treatment is a plus
- Strong computer navigation skills
- Must be willing to work shifts, weekends and public holidays

  • Call Center Agent

    1 week ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools and available customer data. Identify...

  • Workforce Administration

    1 week ago

    Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

    Advanced Call Center Technologies is seeking Workforce Production Scheduler to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career? Position Summary Workforce Production Scheduler has the primary responsibility of managing forecast and schedules for assigned...

  • Call Center Agent

    3 days ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Call Center Agent for Johannesburg, South Africa **Responsibilities of this Post**: Answer courteously inbound calls. Manage filing, mailing, correspondence and other management tasks. Generate customer interest in the services or products offered by the company. Manage and update customer databases with the status of each...

  • Call Center Agent

    4 days ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Answer courteously inbound calls. Generate customer interest in the services or products offered by the company. Manage filing, mailing, correspondence and other management tasks. Manage and update customer databases with the status of each...

  • Call Center Supervisor

    1 week ago

    Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

    **Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive programs to drive...

  • Call Center Supervisor

    3 days ago

    Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

    **Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive programs to drive...

  • Operations Manager

    1 week ago

    Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

    Advanced Call Center Technologies (ACT,) is looking for an energetic, motivated, and experienced, ONSITE Call Center Operations Manager to join our rapidly growing team. We offer: - Opportunities to advance within - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children...

  • Call Center Agents Banking

    6 hours ago

    Johannesburg, South Africa Phakisa Holdings Full time

    Job Title: Call Center Agents BankingReport to: OperationsSeniority Level: Mid-Career (2 - 4 yrs exp)Region: GautengLocation: JHB - CentralType: TempDuties and Responsibilities:To provide excellent customer service by handling inbound or outbound calls related to banking products and services. The agent will assist clients with account inquiries, product...

  • Call Center Manager

    4 days ago

    Johannesburg, South Africa Bytestream-ICT Full time

    **Job Title**: Lead Generation Manager **Location**: Johannesburg, Gauteng **Job Type**: Full-time **Pay**: From R15,000 per month + Commission **Overview**: **Responsibilities**: - **Productivity and Performance Management**: - Actively monitor agents' real-time productivity to achieve Bytestream's lead generation and revenue goals. - Track and report...

  • Call Center Supervisor

    19 hours ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Call center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls Supporting call centre agents through...