Itoc Operator

**Reference: CC 6720**

**Consultant: Charné Coetsee**

**Description**:

- Operation of network and system monitoring systems for clients
- Act on alarms and other associated commands or messages displayed on monitors/displays
- Perform system administration tasks and maintain the database of monitored objects
- Health checks and compilation of reports
- Ability to pick up on trends and action them on the monitoring system.
- Develop an awareness of a wide spectrum of IT technologies
- First line support on our systems
- Improvements to health checks made on an ongoing basis
- Continuously monitoring of client's infrastructure, according to SLA
- Timeously responding to exceptions according to SLA.
- Administration maintained according to client SLA
- Daily/Weekly/Monthly QA reports being completed
- Standard report generated on request
- Generating monthly reports
- Patch and/or hot fix release testing completed
- New and current systems testing compared
- RT system to be maintained

**Qualifications**:

- Grade 12
- Ability to work shifts
- A+, N+, CCENT or CCT (100-490: Supporting Cisco routing and Switching Network Devices).
- AZ-104: Microsoft Azure Administrator, Linux+ or LPIC1.
- Basic systems administration tasks
- Experience in the installation and set-up of networks, servers or workstations will be an advantage
- Advanced Excel and Word skills