Customer Retention and Sales Administration

1 week ago

Johannesburg, South Africa CipherWave Full time

**JOB PROFILE**:

- Job Title:
- Customer Retention and Sales Administration- Division:
- Sales- Reports to:
- Chief Sales & Marketing Officer**WORKING RELATIONSHIPS**:

- Internal:
- Sales
- Finance/Accounts
- Customer Support
- Operations
- Management
- External:
- Resellers
- Customers

**JOB SUMMARY**:

- Main purpose of position:
- Ensure that out of contract customers are proactively contacted and renewed.
- Implement tactical and strategic plans to support customer renewals.
- Manage Churn to be within Churn Budget.
- Customer Renewal and Churn Reporting
- Responsibilities and duties:
- Create Reporting showing out of contract customers as well as customers that are 3 months away from renewal.
- Work closely with Account manager to ensure that the renewal is processed commercially with positive upside wherever possible.
- Create interlock with Finance to ensure all services that cannot be renewed are correctly tagged with detailed explanations.
- Create weekly and monthly reports highlighting in contract vs out of contract customers with expected renewal dates.
- Work closely with all business units to ensure that the maximum controllable churn does not exceed R50K monthly.
- Work closely with all internal management teams to ensure the out of contract customers do not exceed 20% of our base.
- Support the Sales team with processing of feasibilities and Sales orders on the CRM systems.
- Conduct Regular checks on data integrity and support the team to sanitise the data.
- Weekly Sales Pipeline and Performance Reporting.
- Desired skills & experience- Excellent time management and personal organizational skills.
- Ability to work to deadlines.
- Ability to work without close supervision.
- Team Player.
- Excellent numeracy skills.
- Excellent communication skills.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Good Customer Service.
- Ability to demonstrate effective interpersonal and influencing skills.
- Demonstrate a good level of negotiation skills with internal and external customers.
- Minimum experience:
- Minimum of 5 years of Sales and/or Administration experience required within the technology industry.
- Minimum qualification:
- Matric
- Additional requirements:
- Professional
- Enthusiastic
- Flexible
- Patient
- Proactive

  • Customer Retention Manager

    1 week ago

    Johannesburg, South Africa M-KOPA Full time

    We are looking for a **Customer Retention Manager** to join our **Strategy and Operations team** as we scale up and drive digital and financial inclusion across our markets. As the **Customer Retention Manager**, you will oversee and drive the daily operations of our retention team. This includes hiring and developing retention representatives and team...

  • Retentions Specialist

    7 days ago

    Johannesburg, South Africa Dalitso Holdings Full time

    Responsible for implementing customer retention programmes and initiatives to increase loyalty and retain business. **Duties**: - Ensure sales targets that measure outputs and outcomes that relate to customer experience are met. - Enforce retention process end to end as per Standard Operating Procedures. - Ensure proper capacity planning (Work Force...

  • Customer Success Associate

    5 days ago

    Johannesburg, South Africa SA Sales Fraternity Full time

    About the Company: Were looking for a Customer Success Associate to be part of our Sales and Success team. We work with home and field service companies designing cutting-edge technology to help them better quote, schedule, manage, invoice, and collect payments from their customers. We are growing fast - but weve just scratched the surface of what we want to...

  • Customer Success Associate

    5 days ago

    Johannesburg, South Africa SA Sales Fraternity Full time

    About the Company:Were looking for a Customer Success Associate to be part of our Sales and Success team.We work with home and field service companies designing cutting-edge technology to help them better quote, schedule, manage, invoice, and collect payments from their customers. We are growing fast - but weve just scratched the surface of what we want to...

  • Retention Agents

    4 days ago

    Johannesburg, Gauteng, South Africa InspHire Full time R90 000 - R120 000 per year

    A premium broker  dedicated to helping its clients increase their wealth is looking for experienced Retention Agents to join its dynamic team in Johannesburg. Position Overview:The Retention Agent will play a crucial role in driving customer engagement and loyalty. You will be responsible for retaining existing customers through effective communication...

  • Retention Agents

    6 days ago

    Johannesburg, South Africa InspHire Full time

    A premium broker dedicated to helping its clients increase their wealth is looking for experienced Retention Agents to join its dynamic team in Johannesburg. ****: **Position Overview**: **Key Responsibilities**: - Develop and maintain strong customer relationships to enhance retention and loyalty. - Identify customer needs and recommend appropriate...

  • Key Accounts Manager

    2 weeks ago

    Johannesburg, South Africa Network Recruitment Full time

    Key Responsibilities:Manage and nurture long-term relationships with existing clients.Serve as the main point of contact for all client communication and issue resolution.Proactively identify and address potential churn risks.Coordinate with internal departments (sales, operations, customer service) to ensure client needs are met.Oversee contract renewals...

  • Retention Consultant — Insurance

    3 days ago

    Johannesburg, South Africa Telesure Investment Holdings (TIH) Full time

    A leading financial services provider in Johannesburg is seeking an entry-level Consultant to facilitate policy retention by leveraging customer relationship skills. The role demands 2+ years of sales experience, with a focus on meeting KPIs and maintaining customer satisfaction. Ideal candidates will have a Matric qualification and must retain a solid...

  • Retentions Team Manager

    2 weeks ago

    Johannesburg, South Africa Pineapple Full time

    Pineapple has exciting news to share. We are looking for a talented, passionate and solutions oriented Retentions Team Manager to join the Retentions Team. About Us: Pineapple Tech PTY LTD is a dynamic and innovative short-term insurance company that leverages technology to provide exceptional insurance solutions to our customers. We believe in making...

  • Sales Administrator

    4 days ago

    Johannesburg, South Africa Pollock and Associates Full time

    Sales Administrator Johannesburg East - Gauteng Reporting to the Sales Manager you will be responsible for all sales-related administration by assisting the sales team including Sales Representatives and the Sales Manager. Grade 12 plus relevant sales admin experience within a manufacturing company is essential. You will display the skills of working in an...