Ict Sales Account Manager

2 weeks ago

Roodepoort, South Africa GBS Full time

Our client, a leading telecoms service provider based in Roodepoort is on the hunt for dynamic, results-driven **ICT Sales Account Managers** with a persuasive edge and a passion for unlocking new business opportunities. If you’re a natural deal-closer who thrives in a competitive space and knows how to build long-term client partnerships, this could be your next big move.

This is an **office-based role** designed for self-starters who are energized by targets, excited by technology, and confident navigating the ever-evolving telecommunications landscape. You’ll need to drive KPI achievement by effectively managing your own timelines, balancing autonomy with ambition in a performance-focused environment.

As an ICT Sales Account Manager, you’ll play a pivotal role in expanding the client base—**sourcing and securing new business** while also growing and retaining existing accounts with a laser focus on a **90% contract retention rate**. From cross-selling and upselling ICT solutions to providing tailored, timely support, your goal is clear: drive growth while delivering top-tier service that keeps clients coming back.

Key responsibilities include:
1) Sales & Target Achievement- Consistently meet or exceed sales targets and KPIs.- Proactively engage in cold calling to acquire new clients.- Maximize client value through upselling and cross-selling.- Maintain regular contact with clients and focus on business development.

2) Client Relationship Management- Build and maintain strong relationships with existing and new clients.- Analyze customer accounts to uncover new opportunities.- Ensure consistent service and engagement across your client base.

3) Query Resolution- Respond to client queries promptly, providing feedback within 24 hours.- Ensure client issues are resolved effectively and professionally.

4) Reporting & Insights- Deliver weekly pipeline updates and daily sales reports.- Submit accurate monthly base reports and maintain up-to-date opportunity records.- Share market insights, forecasts, and competitor intelligence.

5) Process & Compliance- Follow all internal policies and procedures.- Capture all client interactions accurately in relevant systems.

We require:
- Matric/Grade 12 is essential.- Minimum 3 years’ experience in ICT Sales or Account Management with a proven track record.- Solid understanding of the telecommunications ICT industry and its product offerings.- Experience handling corporate clients, large accounts, and tenders.- Proficiency in MS Office.- Strong communication, negotiation, and time management skills.- Self-motivated, solution-oriented, and able to perform under pressure.

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