Senior Group Manager

2 weeks ago

Cape Town, South Africa WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

WHAT YOU'LL BE RESPONSIBLE FOR

Operational Delivery

Deliver Contractual & Commercial

Performance

People Management

Create a High Performing, Highly Engaged Team

Stakeholder Management

Build Excellent Relationships, Internally & Externally, at all Levels

Compliance & Governance

Ensure Compliance to all Relevant Process & Regulatory Standards

Innovation

Drive Continuous Improvement & Create Value

OUR EXPECTATIONS OF YOU

Senior Contact Centre Manager - Utilities

Accountability & Responsibility

As part of the senior management team of Utilities Cape Town, you lead a team of operational leaders.

You are customer & client facing & strive to deliver excellent customer experience

You drive continuous improvement experiments through your team & harvest ideas

You manage costs & profitability through all available commercial levers

You drive the SBU & Client culture through effective communication, by continuously displaying the SBU habits & behave as a role model leader

You develop your people through effective coaching, performance management & drive a recognition culture

You support your operations colleagues to exceed client expectations on all levels at all times

You have robust & honest performance & behavioural conversations

You drive compliance in everything you doYou are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism

HOW WE'LL MEASURE YOU

LeadershipESAT,

Absence & Attrition Management

Stakeholder Management

Voice of Client, 360 Feedback

Continuous Improvement

Invent, Design & Implement Projects that Create Tangible Value

Compliance

Meet all Required Compliance Measures both Internally & Externally

Operational Excellence

Client KPI Delivery, Commercial Delivery, Cost Management

HABITS WE WANT YOU TO PRACTICE

I Make Recognition A Priority I Seize AccountabilityI Am Brave Enough To ChallengeI Start Projects With the End in MindI Listen to Ideas & Encourage InnovationI Develop My People Through Empowering & Supporting Them I Leverage Knowledge & Experience Through CollaborationI Provide Solutions Not Problems I Work Smarter Not HarderI Lead With Consistency
**Qualifications**
Matric

Business Degree (Pref)

  • Group Human Resources Manager

    4 weeks ago

    Cape Town, South Africa Rdc Property Group Full time

    Job Profile – Group HR ManagerReports to : Group Executive Leadership (Group Chairman / Group CEO)Location : Based in Cape Town Office, South Africa (oversight across RDC Property Group operations, including Botswana)Level : Senior ManagementDirect Reports : HR Officers / Representatives within Business Units / Operations, a manager of managers...

  • Senior Group Accountant: Consolidations

    4 weeks ago

    Cape Town, South Africa Marva Group Full time

    A growing organization in Cape Town is seeking an experienced Senior Group Accountant to lead group accounting and reporting functions. The ideal candidate will have a professional accounting qualification and over 5 years of experience in group accounting. Responsibilities include overseeing operations, ensuring compliance, and driving improvements in...

  • Financial Manager/Group Accountant

    2 weeks ago

    Cape Town, South Africa Humankind Group Full time

    A dynamic and rapidly growing property investment group is seeking an experienced Financial Manager / Group Accountant to take ownership of the full financial function across multiple entities. This is a hands-on, high-impact role suited to a technically strong finance professional who thrives in a fast-paced, commercial environment.Key...

  • Financial Manager/Group Accountant

    2 weeks ago

    Cape Town, South Africa Humankind Group Full time

    A dynamic and rapidly growing property investment group is seeking an experienced Financial Manager / Group Accountant to take ownership of the full financial function across multiple entities. This is a hands-on, high-impact role suited to a technically strong finance professional who thrives in a fast-paced, commercial environment.Key Responsibilities...

  • Senior Group Accountant

    2 weeks ago

    Cape Town, South Africa Stonehage Fleming Full time

    Senior Group Accountant Reporting to the Financial Accounting Manager, the Senior Group Accountant will be responsible for the complete month-end close process of several international entities across the Group. This includes preparing financial records under IFRS, preparing financial statements, submitting tax filings, and providing financial information to...

  • Senior Group Accountant

    3 weeks ago

    Cape Town, South Africa Communicate Finance Full time

    Reference: CTF -Jen-1 Are you a seasoned group accountant with a passion for international finances and an entrepreneurial mindset? We are seeking a Senior Group Accountant with a minimum of five years post-articles experience in a complex multi-currency environment performing consolidations. Strong analytical skills and a passion for finance is what you...

  • Senior Group Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Full time R120 000 - R200 000 per year

    Company DescriptionWNS Global Services Inc.(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Group Manager

    3 weeks ago

    Cape Town, South Africa WNS Full time

    Overview WNS Cape Town, Western Cape, South Africa Senior Group Manager - Operations WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services,...

  • Group Senior Accountant

    3 weeks ago

    Cape Town, South Africa Network1 Full time

    Ready to put your accounting skills to the test Join us and play a vital role in driving accuracy control and financial success across this group! Join a dynamic group where your expertise will be valued and your growth supported. As the Senior Accountant you'll be the backbone of financial operations reporting and compliance. Why work here Cross-border...

  • Senior Group Manager

    2 weeks ago

    Cape Town, South Africa WNS Full time

    Senior Group Manager - Operations - Utilities Location: WNS Cape Town, Western Cape, South Africa Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management leader, delivering services to 400+ clients worldwide and operating 8 delivery centers in South Africa with 4000+ employees. Job Description The senior manager will...