Financial Advice Service Consultant

4 days ago


Johannesburg, South Africa FirstRand Full time

Job Description

To provide appropriate risk and investment advice for clients, adhering to FAIS Compliance requirements, within the framework of the business Advisory Sales and Product mandates.
- Achievement of key performance indicators for the business.
- Effective referrals of calls made - Conversion on contactable calls.
- Turnaround time on allocated workflow as measured by CRM SLA agreements.
- As per call assessments from Supervisors using pre-determined QA sheets.
- Deliver exceptional Financial Advice to customers that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Spot check on CRM outcomes compared to conversations (supervisor).
- Improvement of self (Product knowledge tests, teamwork, complaints).

Minimum Requirements:

- 2 - 3 work experience in sales, investment or within the Financial Services Sector
- Client interaction experience
- Person must not be an unrehabilitated insolvent
- Signed off supervision for 1.17, 1.18 and 1.22 intermediary. (1.14 advantageous)
- NQF Level 5 (FAIS recognized)
- RE5

Job Details

30/05/25



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