Service and Claims Administrator

Must have previous service job card processing experience.

Salary Offered - CTC R14 - R16

PURPOSE OF THE POSITION

To effectively record customer calls and timeous responses to customer queries. Accurate completion of job cards, costing, and closing thereof.

Must have previous related experience. Excellent Excel skills, experience in SYSPRO will be an advantage, ability to work under extreme pressure, and strong admin and planning skills.

Job Card processing, Warranty claims processing, ordering of stock, stock and spares management, and quotes.

KEY RESPONSIBILITIES

Ensure all Service calls are attended to and accurately logged.

Ensure job cards are opened for all customer calls.

Accurate capturing and completion of all job cards, system, and manual.

Continuous follow-up on open job cards and obtaining outstanding information.

Ensure spares are transferred to the correct technician for costing.

Ensure warranty equipment is marked and credit is passed where required.

Ensure Technician hours, labour rates, and traveling time is accurately recorded.

Accurate and timely completion of all Work Estimates.

Constant follow-up on work estimates and follow-through.

Ensure that spares are available for repairs. Timeous ordering of spares and follow-up on outstanding orders.

Any reports as and when required.

Managing of Technicians and Service schedule

Do all Service Quotations and update reports with info.

date of White Board with spares status etc.

Tracking Technician Timesheets

Logging of job calls on the system and following through on it.

Update and monitoring of support system ASANA

**MINIMUM REQUIREMENTS**:
Excellent communication skills, both oral and written.

Syspro experience

Good planning and organizing skills.

Team orientated.

Amity to function under pressure.

Attention to detail. Must have previous service job card processing experience.

Very good in Excel in doing reports and spreadsheets.

Be able to multitask.

Able to work under pressure.

Very good in systems etc.