Contact Centre Advisor

A payment solutions provider is looking for a Contact Centre Advisor to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times. **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Managing inbound and outbound calls within the Service Level Agreement (SLA) - Responding in a timely manner to client...

Contact Centre Consultants needed for Urgent placements. No Experience is Needed as training is provided. Roles - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients...

**THE JOB AT GLANCE** Reporting to the Chief Operating Officer, the Head: Contact Centre will be responsible for developing the strategy for the contact centre for the benefit of the customers/stakeholders including leading and overseeing both inbound and outbound Contact Centre Operations that services all RMA businesses (COID, Life, AIT) with diversified...

**Contact Centre Manager (JB1538)**: Woodmead, Johannesburg, Gauteng - Customer Service **Contact Centre Manager (JB1538)** **Woodmead, Sandton** **Market Related** Aligned to the Institution’s vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and...

Role SummaryThe Contact Centre Manager is responsible for delivering high standards of customer service by maximising the effective and efficient use of Contact Centre staff and technology resources. This role focuses on monitoring, analysing, and proactively planning improvements to overall Contact Centre performance within the DSA: OEM environment.The...

Johannesburg – HybridIn this position, you'll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at   We give you a world of potentialReporting to the Regional Manager for Contact Centre, the role manages the...

Company DescriptionIntelliBPO is a boutique provider of offshore, nearshore, and onshore BPO solutions across various industry verticals. With a strong focus on digital customer experience (DEX), IntelliBPO helps businesses develop and implement tailored DEX strategies to enhance integrated digital communication channels. Leveraging technology and proven...

ROLE SUMMARYThe Contact Centre Manager is responsible for delivering high standards of service to customers by making the most effective and efficient use of Contact Centre staff and technology resources to monitor, analyze and plan improvements to the overall Contact Centre performance. The Contact Centre Manager is required to assist the Operations Manager...

**Job Number** - 71223 **Job Type** - Permanent **Job Title** - Contact Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the...

Role Summary The Contact Centre Manager is responsible for delivering high standards of service to customers by making the most effective and efficient use of contact centre staff and technology resources to monitor, analyse and plan improvements to overall contact centre performance.The role coordinates, monitors and manages the contact centre agents and...