Country Manager

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Country Manager

As a Country Manager at Infobip, you will act as a strategic leader responsible for the efficient daily operations of our office in Johannesburg while driving the performance of the local sales team and supporting business growth in the region. You will oversee all employees in the local office, manage administrative and operational activities, and lead the local sales function in alignment with Infobip’s global strategy.

Your role is to ensure smooth collaboration between departments, take ownership of operational efficiencies, manage budget and resource planning, and support talent development within your team. As a key point of contact between the local office and company headquarters, your leadership will directly influence the growth and success of the business in your market.

**Responsibilities**:

- Maintain direct involvement in key deals, actively participating in negotiations and facilitate the successful closure of business opportunities
- Represent the company as the local face at events, PR activities, and networking opportunities, strengthening brand presence and reputation in the local community
- Ensure smooth daily operations of the country office by improving process efficiency, implementing structured inventory management, and forecasting office supply needs to reduce operational costs
- Achieve consistent growth in quarterly and annual revenue, margin, and customer acquisition targets through data-driven decision making (e.g., CRM insights, financial reports)
- Continuously improve customer experience in the local market by monitoring satisfaction surveys, Net Promoter Score (NPS), and reducing churn rates
- Ensure sales processes are executed consistently across the region in alignment with company strategy, with measurable results tracked through team OKRs, KPIs, and CRM activity
- Promote effective collaboration within the country unit and with other departments, measured through stakeholder feedback, regular reporting, and improved regional performance
- Manage and monitor project lifecycles, ensuring milestones are met and a high ratio of successfully completed initiatives is achieved
- Lead and support change initiatives by tracking adoption rates, stakeholder satisfaction, and measurable business benefits such as ROI and improved workflows
- Cultivate a strong, results-oriented team culture through engagement and performance development, evidenced by improvements in Team Diagnostic Survey results over time
- Oversee strategic workforce planning, including annual hiring aligned with budget, succession planning for leadership roles, and retention of top-performing team members

Qualifications:
- Bachelor’s degree in Business, Management, or a related field- Minimum 10 years of experience in country or regional management, preferably in technology or telecommunications- Strong local presence and an existing network in the South African market- Proven track record in leading sales teams and closing key deals- Operational and strategic leadership skills- Fluent in English
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._

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