Associate Claims Administrator

1 week ago


Johannesburg, South Africa Cortez Executive Search (Pty) Ltd Full time

**Duties**:

- Communicating with stakeholders in claims such as claims assessors, funeral claims assessors and underwriters
- Synopsizing all the medical reports and claim documents into the standardized company document and record all the necessary and important information that is needed in the assessment of the claim
- To update the pipeline tracker or any other systems/database on a regular basis to ensure client accounts are up to date
- Dealing with claims related queries internally or externally
- Ensure that process is completed within the required SLA
- Identifying and reporting on service failures and errors
- Provide clients with the organisation's service and product information when required
- Provide input to the effectiveness and soundness of policies and procedures for processes
- Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
- Adherence to the client operations area's processes and Activity Work Instructions
- Adherence to organisations compliance processes and policies
- Punctual follow-up and feedback on clients queries


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