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Consumer Service Administrator

3 weeks ago

Cape Town, South Africa F & G Sourcing Specialist Full time

Our reputable **Branded Household Retail **client based in **Durban** is seeking a skilled **Consumer Service Administrator** to join their team.

**Requirements**:

- Matric qualification/ Grade 12
- Proficiency in English
- Computer Literacy (MS Word, Excel, etc.) is essential.

**Competencies Required**:

- Excellent communication and interpersonal skills
- Strategic thinking and analytical problem solving
- Able to interact with, and advise, at all levels.
- Organized approach to working.
- Attention to detail.
- High standards of personal performance/integrity
- Be able to work independently, while maintaining a team view and attitude
- Be able to work collaboratively as part of a team and across a matrix.
- Embrace challenge and change.
- Ability to work under pressure and manage ambiguity.
- Passionate about continuing professional development.
- Ability to multi-task, prioritize, and manage time effectively.
- Consumer orientation and ability to adapt/respond to different types of characters.

**Responsibilities**:

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow to ensure resolution. Record customer interaction
- Identify consumers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Booking-in repairs and sending the Agent’s daily job card report.
- Ensure you close all the CVs when booking-in units.
- Ensure that all the repair notes are captured on Sage.
- Ensure the use of SMS function & sequence numbers.
- Ensure that all the repairs are repaired within SLA.
- Ensure that credit is processed within the required time frame.
- Manage & keep track of all the stock received & dispatched.
- Manage stock in the branch.
- Update the consumers & Service Administrators on repair statuses daily.
- Liaise with the Agent daily regarding consumer and customer repairs.
- Ensure all necessary paperwork is attached to EDMS.
- Weekly reporting.
- Ensure the correct policies, procedures and guidelines are consistently adhered to.
- Take the extra mile to engage consumers.
- Make sure the branch office & repair cage is always neat & tidy.

**Salary**:
R 8 000 - R 9 000

**Salary**: R8,000.00 - R9,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)