Servicenow Project Manager

4 days ago

Johannesburg, South Africa DXC Technology Full time

**Job Summary**:
**Key Responsibilities**:

- Lead end-to-end ServiceNow project delivery encompassing ITOM, HAM, SAM, and ITSM modules.
- Manage project scope, timelines, budgets, and resources to ensure on-time and on-budget delivery.
- Collaborate with stakeholders to define project objectives, requirements, and success criteria.
- Coordinate with technical architects, consultants, and business analysts to ensure alignment of solution design and implementation.
- Monitor project risks, issues, and dependencies; develop mitigation plans as needed.
- Facilitate communication across teams and with clients, providing regular project updates and status reports.
- Ensure adherence to ServiceNow best practices, ITIL frameworks, and governance standards.
- Support change management and user adoption efforts during project rollout.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum 5 years of project management experience with ServiceNow implementations.
- Demonstrated experience managing projects involving ITOM, HAM, SAM, and ITSM modules.
- Strong understanding of ITIL principles and IT asset management frameworks.
- Project management certifications such as PMP, PRINCE2, or Agile Scrum Master.
- Excellent leadership, communication, and stakeholder management skills.
- Experience working in both Agile and Waterfall project methodologies.
- Familiarity with ServiceNow platform capabilities and architecture.

**Preferred Qualifications**:

- ServiceNow certifications related to ITOM, HAM, SAM, or ITSM modules.
- Experience managing cross-geography and cross-functional teams.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple projects simultaneously in a fast-paced environment.

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