Servicenow Architect

ServiceNow Architect

Experience Level: Senior (10+ years)

Job Overview:
Key Responsibilities:
Solution Design and Architecture:

- Lead the architecture and design of complex ServiceNow solutions, ensuring scalability, reliability, and security.
- Translate business requirements into robust technical solutions using the ServiceNow platform.
- Develop architecture blueprints, roadmaps, and strategies for ServiceNow implementations and integrations.
- Ensure adherence to ServiceNow best practices, ensuring optimal platform performance and maintainability.

Platform Customization and Development:

- Lead development efforts, ensuring the delivery of high-quality code and configurations that meet project requirements.

Integration and Data Strategy:

- Develop data models, workflows, and APIs to ensure smooth data exchange between ServiceNow and other enterprise systems.
- Manage data within the CMDB (Configuration Management Database) to ensure accuracy and reliability of infrastructure data.

Governance and Best Practices:

- Define and implement ServiceNow architectural standards, governance policies, and best practices across the platform.
- Ensure compliance with ITIL, ITSM, and other relevant frameworks during solution design and development.
- Regularly review platform performance, security, and usability, recommending and implementing improvements where necessary.

Stakeholder Engagement and Collaboration:

- Work closely with business and IT stakeholders to understand requirements and align ServiceNow architecture with business goals.
- Collaborate with project managers, business analysts, developers, and other technical teams to ensure smooth project delivery.
- Provide leadership and guidance during the platform development lifecycle, ensuring that solutions are aligned with the business's strategic objectives.

Performance and Optimization:

- Continuously monitor and optimize the performance of the ServiceNow platform, ensuring the system is responsive and scalable.
- Implement platform upgrades, patches, and security enhancements, ensuring mínimal downtime and disruption.
- Use analytics and monitoring tools to provide visibility into platform performance, ensuring efficiency and resolving bottlenecks.

Leadership and Mentorship:

- Lead and mentor ServiceNow development teams, providing guidance on technical best practices, architecture, and platform solutions.
- Foster a collaborative environment and encourage knowledge sharing within the team.
- Drive technical innovation, keeping the organization at the forefront of ServiceNow capabilities.

Documentation and Knowledge Management:

- Maintain comprehensive documentation for all ServiceNow architecture and development activities, including design specifications, workflows, and integration points.
- Ensure that all solutions are documented and that the architecture is easily understood by stakeholders and team members.
- Develop and maintain knowledge repositories for continuous learning and improvement of platform practices.

Required Skills and Experience:
**Experience**:

- Minimum of 10+ years in IT, with at least 5 years dedicated to ServiceNow architecture and solution design.
- Proven experience in designing and implementing ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, HR, CMDB).

Technical Expertise:

- Strong understanding of the ServiceNow platform, including scripting, workflows, business rules, client scripts, UI policies, and UI actions.
- Experience with ServiceNow integrations (REST, SOAP, APIs), data models, and ServiceNow development tools.
- Expertise in ITIL processes and implementation within ServiceNow.
- Architecture & Solution Design:

- Deep experience in enterprise architecture, ServiceNow platform design, and solution roadmaps.
- Ability to design scalable, secure, and maintainable ServiceNow architectures that align with business goals.

Leadership and Communication:

- Excellent communication skills with the ability to engage with technical and non-technical stakeholders.
- Experience leading and mentoring ServiceNow development teams.
- Strong leadership in aligning ServiceNow solutions with organizational strategy.
- Certifications:

- ServiceNow Certified System Administrator (CSA) is required.
- ServiceNow Certified Application Developer or Certified Implementation Specialist preferred.
- ITIL v3 or v4 certification is a plus.

**Education**:

- Bachelors degree in Computer Science, Information Technology, or a related field.

Preferred Skills:

- Experience with ServiceNow HR, SecOps, or other advanced modules.
- Knowledge of cloud platforms (AWS, Azure) and hybrid infrastructure solutions.
- Familiarity with DevOps, CI/CD pipelines, and automation in the context of ServiceNow.