QA Analyst: Call Centre

An impartial role focused on monitoring, scoring, and analyzing agent performance to ensure consistency, accuracy, and adherence to company policies and legal compliance standards. Tasks Conduct objective evaluations of recorded and live calls, emails, and chat interactions using a standardized scoring rubric. Identify and report on critical non-compliance...

**JOB PURPOSE**: **KEY PERFORMANCE AREAS**: - Provide a call center service in accordance with the Compliance Contact Centre manual and standards - Administer the compliance query process in accordance with the set procedures - Respond to general compliance, registration and reporting related queries - Develop an understanding of various regulated...

**Responsibilities** - Monitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality service - Assessing Agent Performance: They evaluate agents interactions with customers, providing feedback and coaching to improve process and communication - Assessing Technology and Skills within Team :...

Our client in Pretoria works in the financial services industry - they would like to appoint 4 Call Centre Agents to sell their insurance related products. The ability to commute on a daily basis to and from work and to be punctual and adhere to the normal office working hours is very important. One year of Call Centre Agent experience is required, while...

**Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.** - **Grade 12 and;** - **Formal Training or...

**Main Purpose** The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. **Key Responsibilities** - **Communication & stakeholders**...

Call Centre Operator (Logistics)Pretoria North, GautengFull-Time, PermanentR10,000 R15,000 per monthAre you a detail-driven problem solver with a passion for logistics and real-time operations? Our 24/7/365 logistics call centre is looking for a Call Centre Operator who thrives in high-pressure environments and can juggle multiple tasks with confidence and...

Overview The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers. Qualifications and Experience Grade 12 Call Centre or telesales certification In-depth knowledge of consumer...

Define and drive the QA strategy and roadmap. Lead and grow the QA / Quality Engineering team. Establish a QA Centre of Excellence and standardise best practices. Implement automation frameworks and integrate QA into CI / CD pipelines. Oversee non-functional testing (performance, scalability, resilience). Qualifications Ensure regulatory and

A new call centre company its looking for sales agents around pretoria training will be provided, please note that its commission based plus weekly and monthly incentives the is no basic salary for more information please contact this number 0715568385.. Work Remotely - No **Job Types**: Full-time, Permanent **Salary**: R4,000.00 - R6,000.00 per...