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End User Platform Lead

2 weeks ago

Cape Town, South Africa iLaunch Full time

Provide and manage End User Device Management Platforms

Responsible for the relationship with vendors providing engineering and automation services to the business

Work closely with the End User Support team to provide focused services to end-users

Provide and maintain technical infrastructure to 3rd level support team

Responsible for understanding end user platform requirements and analysis

Ensuring accuracy of End User-related data

Identifying any risks in the environment

Responsible for 3rd line technical issues

Create and implement End User Platform Governance framework supported by Architecture teams

Degree in IT or similar

5 Years Technical Microsoft End User operations and governance experience

Strong knowledge of SCCM, End-Point Manager, Intune

Knowledge of Microsoft Office 365 stack of tools (Mainly MS Teams and One Drive)

Knowledge of ITIL Service Management framework

Assist with Asset Management including Procurement

Assist with Projects

Knowledge of IT Data Analysis and Technical Services essential