Hotel Front Desk Reception

1 week ago

Durban, South Africa Andaluz Full time

**Includes the below, but not limited to**:
Job duties include but are not limited to:

- Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest.
- Arranges for luggage to be delivered to guest room.
- Checks guest out of the hotel, preparing and explaining the bill.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner.
- Interaction with guest is in person and by phone.
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Skills/Qualifications: _
- Excellent interpersonal and communication skills, both in person and by telephone.
- Ability to learn multiple computer software and accurately input information into the systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to prioritize, organize and follow up.
- Previous hotel front desk and hospitality experience is strongly preferred. Must be available to work weekends, days, evenings and holidays.

**Job Type**: Temporary

Pay: R4,500.00 - R6,000.00 per month

**Education**:

- Primary (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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