Front Desk

23 hours ago

Durban, South Africa Albany Hotel Full time

**About Us**

Albany Hotel is a welcoming and service focused property known for delivering exceptional guest experiences. As part of our front office team, you'll be at the heart of guest interaction providing warm welcomes, seamless check-ins, and professional reservation assistance.

**Job Summary**

We are looking for a friendly, reliable, and detail-oriented **Front Desk / Reservations Agent** to join our team. This role is responsible for handling guest check-ins/outs, managing bookings, and providing exceptional customer service to ensure every guest feels at home.

**Key Responsibilities**

**Front Desk**:

- Greet all guests with a warm, professional demeanour.
- Perform check-in and check-out procedures efficiently using hotel software (PMS).
- Process payments, post charges, and maintain accurate guest folios.
- Address guest concerns and resolve issues promptly or escalate as needed.
- Coordinate with housekeeping and maintenance to meet guest needs.

**Reservations**:

- Accurately enter bookings into the hotel’s Property Management System.
- Monitor room availability to maximize occupancy.
- Upsell room types, amenities, and packages when appropriate.
- Confirm reservations and send booking confirmations to guests.
- Manage group bookings and special requests.

**Requirements**:

- High school diploma or equivalent required.
- Prior experience in hotel front desk or reservations preferred.
- Familiarity with hotel PMS software is a plus.
- Excellent communication and customer service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Flexible availability, including nights, weekends, and holidays.

**Salary**
- Market related (Based on Experience)

**Schedule**
- 8-hour shifts
- Morning, evening, weekend and public holiday availability required

**How to Apply**

**or**

**Education**:

- High School (matric) (required)

**Location**:

- Durban, KwaZulu-Natal (preferred)

Work Location: In person

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