Sub-product Owner-it Service Desk

JOBNUMBER **iOCO03579** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: Join Our Team as a Service Desk Agent - Be the Hero of IT Support! Are you passionate about technology and love helping people solve their IT challenges? As a **Service Desk Agent**, you’ll be the first line of defense, providing fast, friendly, and...

You will design/ developsystems and processes in close corporation with business,ITand interface colleagues and partners. Analyseprocesses, identifyareas of improvement and automation. Empower users through training and self service solutions. Develop a deep understanding of processes in controlling purchasing and supplier networks in order to fulfil...

Job Purpose The purpose of this role is to manage the service delivery and product/s within the CX Mobility team, within the Adapt IT Telecoms division. The successful candidate will be responsible for overseeing the delivery of high-quality services to our clients, ensuring customer satisfaction, and driving operational efficiency. The Service Delivery part...

Job Purpose The purpose of this role is to manage the service delivery and product/s within the CX Mobility team, within the Adapt IT Telecoms division. The successful candidate will be responsible for overseeing the delivery of high-quality services to our clients, ensuring customer satisfaction, and driving operational efficiency. The Service Delivery part...

**ROLE REQUIREMENT** The Product Owner**: Cloud Centre of Excellence will be accountable to achieve the following objectives: - Continue developing and managing the Cloud Centre of Excellence and liaise with its stakeholders to drive thought leadership, strategy and execution towards value realisation - Evolve the cloud strategy aligned to our Technology...

Minimum Requirements:Matric4-7 years relevant experienceDemonstrated ability to communicate in both verbal and written communicationLogical reasoning and problem solvingCustomer focused approach to workStrong communication skillsStrong presentations skills / Power Point presentationsProject Management skillsResponsibilities:The Product Owner will elicit,...

**.**: **When it comes to creating a place where everyone is welcome, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: - The Product Owner represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring...

**Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

**ROLE PURPOSE** **PRIMARY DUTIES AND RESPONSBILITIES** Service Desk Support**: - Troubleshoot and resolve basic to intermediate technical issues related to hardware, software, and networking. - Escalate complex issues to appropriate IT teams and ensure timely follow-up and resolution. - Maintain accurate records of support requests, resolutions, and...

**ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...