Customer Acquisition Agent

7 days ago

Centurion, South Africa Vodafone Full time

**Description**:
The Senior Credit and Collections Advisor supports in the provision of customer accounting, internal and external collection, high usage control and credit check advice and administration. Carrying out administration activities related to minimising financial risk to the organization by assessing and advising on the creditworthiness of prospective and existing customers in line with the credit and collections policies and procedures. The Senior Credit and Collections Advisor conveys a good understanding of established concepts and procedures in collection and negotiating terms of payment on overdue accounts with Vodafone Business and consumer customers and works with colleagues to deliver related activities for the designated business function. Typically reports to the Credit and Collections Manager.

**Job Responsibility**:

- Follows credit management processes to deliver tasks to support the execution of debt negotiation collection delivery and credit management plans;
- Supports the team to deliver administrative activities regarding credit management (e.g. endorsement of no-debt, remittance matching, credit notes etc.) in order to collect debt amount and prevent involuntary churn due to debt;
- Supports registering debts into insolvency proceedings, eventually inheritance proceedings and reporting to management teams on payments coming in and forecasting cash;
- Delivers tasks relating but not limited to ensuring all customers are contacted and chased for payments (the ledgers in a specific segment) in line with Vodafone standards and supports colleagues in preparing data and reporting regarding debt recovery;
- Uses communication skills to exchange ideas and information in a concise and logical way to support the delivery of collection of overdue bills and takes appropriate action to recover overdue payments;
- Performs tasks supporting relations with external parties (e.g. debt recovery agencies, courts, etc.) and colleagues across Fraud, Security, Finance, Legal, and Sales and Billing services team;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

**Skills**:
Data driven decisions

Ownership

Building Rapport

Resilience

Expert Advice

Communication

Empathy

Objection Handling and Negotiation

Customer Service /Resolution

Data Analytics and Insights

Financial Analysis

Customer Centricity

Service and Delivery Management

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