Call Centre Workforce Manager

**Key Responsibilities**: - Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met. - Collaborate with HR on disciplinary matters and implement performance management interventions. - Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent...

Our business in the telecommunications retail industry is seeking an experienced Call Centre Manager to join our existing team.  The Call Centre Manager will be responsible for the retention of our current client base and ensuring maximum results in the most cost effective manner while also endeavouring to handle as many client complaints as possible...

Key Responsibilities Set and manage clear performance, quality, and development goals for team members. Motivate and coach the team to achieve and exceed sales targets. Manage incentive programs and budgets. Oversee onboarding and training for new consultants. Support staff career growth and skills development Handle people-related issues including...

Here's a chance to dive into the action as a Workforce Manager in our top-notch **Contact Centre in Cape Town!** As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and...

A leading staffing agency in Cape Town is seeking a Team Manager to oversee a sales team. Responsibilities include setting performance goals, coaching team members, and managing onboarding and training. The ideal candidate will have over 3 years of experience in team management within a sales environment and at least 2 years in an outbound call centre. This...

Are you passionate about optimising people, processes and performance?We're looking for an experienced Workforce Planning Manager to join our dynamic Bellville-based contact centre.In this key role, you'll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You'll manage forecasting, scheduling and...

**Purpose of the Job**: To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels. **Who You Are**: - You are innovative and solution driven. - You have excellent communication and interpersonal skills...

In this key role, you'll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You'll manage forecasting, scheduling and real-time performance, while coaching and leading a small planning team to support operational excellence as we scale. Bellville-based contact centre.• Forecasting call volumes and...

Monthly Basic Plus Commission (Medical aid and provident fund contribution by the company, Market related) CALL CENTRE / BRANCH MANAGER Cape Town My client, a well‑established organisation specialising in debt‑recovery solutions, is seeking to employ an experienced Call Centre Operations Manager to lead their Cape Town‑based operations team. Purpose of...

Customer Call Centre Manager Founded in 2004, the IDM Group has established itself as South Africa’s leading debt management business. We pride ourselves on providing the best debt counselling and financial solutions to South African consumers. To date, we have assisted more than 40,000 clients. As the industry leader and owner of DebtBusters, South...