Workforce Planning Manager

Are you passionate about optimising people, processes and performance?We're looking for an experienced Workforce Planning Manager to join our dynamic Bellville-based contact centre.In this key role, you'll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You'll manage forecasting, scheduling and...

Career Opportunity: Workforce Planning Manager Location: Cape Town Industry: Insurance Salary: Highly Competitive Market-Related CTC Package Start Date: ASAPAre you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations?Our client, a global leader in...

Collinsonis a global, privately-owned company focused on enhancing travel experiences. It serves over 400 million consumers through services in airport experiences, loyalty and customer engagement, and insurance. It operates Priority Pass, the world's leading airport lounge and travel experience program, offering access to 1,500+ experiences across 650+...

We are excited to open applications for theAssistant Vice President (AVP) – Workforce Management, a key leadership position responsible for driving operational excellence, SLA delivery, and strategic workforce planning across multiple teams.Key ResponsibilitiesProvide strategic leadership and oversight to the WFM department, including Managers, LAMs/AMs,...

Workforce Manager​​Basic FunctionsGenerates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all timesCreates, maintains and...

Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency.

About us:Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting...

Role OverviewThe Workforce Management Analyst (Real-Time & Scheduler) is responsible for ensuring optimal staffing and efficient operations through effective scheduling, real-time monitoring, and intraday management. This role supports operational performance by creating accurate schedules, adjusting staffing in real time, and analysing data to enhance...

Position: Manager - WFMLocation: South Africa Employment type: Permanent Job type: Full timeAs an experienced Manager - WFM in this newly created role, you will apply your deep expertise in business intelligence and advanced analytical skills to identify opportunities to leverage data and drive business value.Main ResponsibilitiesSupervising other...

Role OverviewThe Workforce Management Real-Time Analyst (RTA) is responsible for monitoring and managing contact center operations in real time. This role ensures service levels, staffing adherence, and operational efficiency by analysing data, making intraday adjustments, and communicating with teams to maintain optimal performance. The RTA works closely...