Sales Operations Manager

**Core purpose of the role**

To ensure optimal functioning of the sales and customer experience departments to maximise recoveries and units sales, grow customer base to achieve the company’s sales targets.

**Location**: Centution/PTA

**Salary**: RR55000 -65000 pa depending on experience and qualifications

**Benefits**:

- 8% Company contribution on Provident fund
- R1500 company contribution on medical Aid.

**Academic qualifications**
- Relevant Sales and Marketing degree/diploma/equivalent
- Relevant Post Graduate qualification (Advantage)
- Auctioneering certification (Advantage)

**Work experience**
- 5 to 7 years’ sales experience in the vehicle auctioneering/sales industry /motor engineering industry
- Proven track record of strategic customer relations management
- Retail Sales experience
- Proven track record of achieving sales targets
- People management experience
- Sales Management experience

**Knowledge**
- Good product knowledge
- Understanding the importance of structures, processes and compliance
- Deep understanding of online auctions
- Understanding of, and proven track record of achieving financial benchmarks and targets
- Strong expertise in demand creation and customer influence
- Knowledge of techniques to shape solutions to meet customer needs
- Salvage Management and disposal industry understanding
- Understanding of the expectations and desires of retail customers

**Skills**
- Planning and Organising
- Highly developed communication skills to persuade and influence
- Financial acumen
- Well-developed listening skills to understand and resolve customer problems
- Well-developed interpersonal skills to network
- Well-developed internal resilience (EQ) and sensitivity to diversity
- Highly developed discretionary skills to negotiate
- Strong conflict resolution skills
- Good numerical reasoning and interpretation skills
- Well-developed problem solving skills
- Broad analytical and diagnostic skills
- Computer, technology and system skills (Intermediate -advanced MS Office)

**Personal Attributes**
- Planning and Organising
- Drive for Results (action orientation)
- Adaptability
- Innovation and Continuous Improvement
- Strong drive for growing the business
- Concern for communicating clearly and persuasively
- Commitment to maintaining business awareness
- Orientation towards growing and nurturing relationships
- Focus on Customer Centricity
- Readiness to make and own decisions
- Remain resilient with stress and pressure
- Commitment to behaving ethically and correctly

**Advantageous**:

- Concern for leading others and our culture
- Focus on analyzing and solving problems
- Focus on innovating
- Appreciation for challenging others with respect
- Openness to accepting feedback
- Concern for valuing and appreciating others
- Concern for working within parameters

**Key deliverables and outputs**

Strategic and Financial
- Ensure the set sales targets and sales metrics are aligned to and achieve the planned business objectives.
- Monitor sales performance to ensure that budget targets are met and that revenue flows are maximized.
- Ensure recovery ratios are in line with strategic sales plan.

Customer Experience Solutions
- Work closely with Marketing to implement relevant marketing plans to grow the business, ensuring sustainable business performance.
- Drive a culture of continuous innovation and improvement to ensure that the business remains at the forefront of the industry (including system improvement recommendations).
- Provide solutions to issues and ensure effective resolution (e.g. profit decline, loss of business to competitors)
- Ensure understanding of the optimal customer solution and the options to meeting the customer’s requirement at best cost.

Operational
- Manage sales performance and reporting.
- Ensure appropriate stock planning and allocation to maximise sales.
- Provide customers/suppliers with relevant services and information as required.
- Oversee the functioning of the repudiations, customer experience and auctioneering departments for effective performance.
- Manage adherence to all contractual obligations by maintaining and improving the company’s service offering, according to average Turn
- Around-Times (TAT).
- Investigate and timeously resolve any customer related queries.
- Ensure compliance to all legislative requirements and business rules where applicable.
- Oversee all lead management systems and web-based initiatives.
- Work closely with Supplier Experience and Registration Documents teams to ensure any bottlenecks with regards stock availability are timeously addressed (stock in bond counter weight).

Risk Management
- Ensure all deals are legitimate, ethical and legal.
- Ensure that all customer/supplier SLAs are in place and adhered to.

Stakeholders (internal & external customers, suppliers, shareholders, communities)
- Build, maintain and enhance relations with, internal departments, suppliers, customers, agents, etc. to furt