IT Incident and Problem Specialist

Job Description Hello future IT Incident and Problem Specialist! RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us...

Job Description To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained - Build working relationships across teams and functional lines to enhance work delivery, collaboration and...

TheSpecialist: Incident Management will be responsible for logging and owning issue resolution follow up and communication, impact analysis and reporting on incident escalated to the Nerve Centre with the end view of enhancing the customer operations service delivery. The Specialist: Incident Management ensure that issues are escalated to there relevant...

**Minimum requirements**: - Certificate or Diploma in computer science, information systems, or related fields - 3 - 5 years experience in a system analysis experience**** **Responsibilities**: - Build working relationships across teams and functional lines in oyder to enhance work delivery, collaboration and innovation - Develop, encourage and nurture...

**Job Description**: The role is a key role within IT Service management. As the Problem Manager, you will be responsible for preventing incidents from happening as well as minimising the impact of incidents that can’t be prevented. This role identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process...

Overview Location: ZA, GP, Johannesburg, Simmonds Street As a Specialist Incident Response Analyst, you will play a central role in detecting, investigating, and responding to cyber incidents in a non-tiered SOC environment. You will own incidents end-to-end from triage through containment and recovery while applying an adversarial mindset to anticipate...

Job Description As a Specialist Incident Response Analyst, you will play a central role in detecting, investigating, and responding to cyber incidents in a non-tiered SOC environment. You will own incidents end‑to‑end from triage through containment and recovery while applying an adversarial mindset to anticipate attacker behaviour. Alongside technical...

The Problem Management Analyst takes responsibility for researching the root causes of incidents, providing temporary solutions (Workarounds), and developing final solutions for known errors. The individual in this position engages in proactive problem management by analyzing trends or historical data of incidents and services. **Key Areas** - Plans,...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

The role of the Problem Manager is to pro-actively reduce the impact of Incidents, Problems and Known Errors within the IT Infrastructure and Cloud Operations. This role requires excellent analytical skills and the ability to effectively utilise proven problem analysis techniques. The Problem Manager will drive and promote the effectiveness of Problem...