Clinical Assistant
7 hours ago
Minimum Requirements:
Essential:
Grade 12 / Matric
**Job Description**:
Register patients according to established standards.
Assists patients in completing necessary medical forms including medical insurances.
Monitor and maintain the clinical equipment, stationery and medication required.
Inform patients of clinic procedures and manages patient’s records.
Open new patient files according to standard procedures.
Ensure patient information is correct.
Process medical aid payments.
Move patients through appoints as scheduled.
Obtain medical reports if required.
Ensure the reception area is clean and maintained to safeguard the patient’s privacy and confidentiality.
Answer all incoming calls within a reasonable time according to Dis-Chem standards.
Use proper telephone etiquette when speaking with patients over the phone.
Give relevant and accurate information to callers regarding their requests, questions or concerns.
Ensure you are taking the correct message from the callers - repeat the message to the caller for confirmation.
Take extra care when taking caller contact details - repeat the details to the caller for confirmation.
Ask the caller adequate question to ensure the correct message is transferred.
Ensure that messages or calls get transferred to the correct person at all times.
Assist walk-in guests in reaching staff for in regards to meetings and/ or deliveries.
Provide customers with area codes, work telephone numbers and other relevant information when requested.
Ensure customers, guest and callers receive relevant feedback, within good time, regarding queries.
Helps patients in distress by responding to emergencies.
Advice and assist patients regarding medical aid authorization procedures.
Follow up with patients regarding any feedback requested.
**Job Type**: Contract
Contract length: 12 months
Pay: From R6 000,00 per month
**Experience**:
- medical reception: 2 years (required)
**Location**:
- Durban, KwaZulu-Natal (required)
Work Location: In person
Expected Start Date: 2025/05/01
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