Manager: Onsite Operations

5 days ago

Sandton, South Africa BCXP Full time

Structure, Grade & Reporting Job grade/level M5 Business Unit Cloud Platform Solutions Department Field Services Position reports to Executive: FS & Workshops (Field Operations: Coastal) M4 Span of Control 10 Direct and 48 Indirect Core Description
Manage all aspects of the branch and its staff. Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service. Key Deliverables / Primary Functions
Service delivery
Managing client/customer expectations by maintaining contracted SLA
Field Management
Incident, problem and crisis management; assigning, updating and closing of incidents, projects and PM’s; guide and mentor technicians; productivity and stock management
Project management
Maintain client/customer contractual obligation to complete expected preventative maintenance agreement, project and installation rollout, stock, resources and documentation
Admin and Finance
Maintain and ensure all bill of materials are documented and submitted; manage branch expenses - overtime, fuel, consumables, electricity, third party vendors and services
Stock control
Ensure weekly, monthly and annual stock takes are correctly completed of all maintenance, client stock and boot stock is done accurately and precise; ensure critical stock and spares levels are maintained and adhered to by branch
Health and Safety
Ensure company HES principles, process, procedure and compliance is always adhered to and maintained Functional Skills
Computer Literacy
Communication
Written Communication skills
Organisational skills
Professionalism
Problem-solving
Contract Management
Process, Procedures & Best Practice
Project Management
Strategic Planning
Strategic Thinking & Leadership
Business Acumen
Sound knowledge in managing disciplinaries and knowing the CCMA protocols Behavioural Competencies 1. Job Match 2. Developing and implementing account plan or strategy 3. Meeting customer expectations 4. People / Team Leadership 5. Decision Making 6. Communication and Impact Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce OR NQF 4 (Grade 12) Experience
3 years experience
If highest qualification Grade 12 - 5 years experience Certifications / Professional Registration Applicable industry certification will be an advantage Special Requirements/ Employment Condition Valid Drivers license Own vehicle Work Characteristics WFA /Office Based

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