Guest Assistant

3 days ago

Cape Town, South Africa Tych Business Solutions Full time

Guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
Requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.
Accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.
Guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism.
Uphold a neat and tidy reception desk.
Public Areas on regular intervals during your shift to ensure these areas are always guest ready.
The front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments.
Any emergencies or incidents during the shift, ensuring the safety and security of guests and staff.
Daily reports must be completed as per front desk shift procedures.
PIT checks to be done on each shift and compared to guest details on Protel.
Maintenance issues or service deficiencies promptly to maintain the hotel's standards.
All health and safety regulations.
2 years of experience in the Front Office operations of a luxury hotel
Use of various well-known Property Management systems
Specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
Sense of urgency and dedication to meeting the needs and wishes of others
Ability to remain calm and professional when under pressure
Interpersonal skills
Verbal and written skills
Be professional and a team player
Quality and attention to detail
Certificate
Qualification in Hospitality Management or Tourism would be advantageous
In First Aid/Fire Fighting/Health and Safety, would be advantageous
To work shifts including night shift
Between 1 - 3 Years

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