Service Desk Agent

JOBNUMBER **iOCO03579** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: Join Our Team as a Service Desk Agent - Be the Hero of IT Support! Are you passionate about technology and love helping people solve their IT challenges? As a **Service Desk Agent**, you’ll be the first line of defense, providing fast, friendly, and...

**ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...

JOBNUMBER **iOCO03657** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: **Skills and Experience**: **What you’ll do**: - Excellent customer interaction. - To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged - Working well with another colleague/team player/ willing to...

**ROLE PURPOSE** While providing the highest customer service, the engineer answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customer's request in a timely fashion. The engineer provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G), monitoring and tracking...

**ROLE PURPOSE** **PRIMARY DUTIES AND RESPONSBILITIES** Service Desk Support**: - Troubleshoot and resolve basic to intermediate technical issues related to hardware, software, and networking. - Escalate complex issues to appropriate IT teams and ensure timely follow-up and resolution. - Maintain accurate records of support requests, resolutions, and...

**Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

Hire Resolve is currently seeking a highly skilled Service Desk Engineer on behalf of our esteemed client, a leading specialist in ICT solutions. Our client excels in helping organizations design, support, and manage robust IT infrastructures that drive business success. This role offers a unique opportunity to join a dynamic team dedicated to delivering...

Steer and govern IT Service Deskinitiatives and projects Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating to new technologies and refined processes Artificial Intelligence (NLP, ChatBots and Machine Learning) ITSM (IT Service Management) IT...

Real Estate Agent Rosenveldt Properties is hiring experienced Real Estate Agents! Are you ready to join a dynamic real estate agency with no royalty or desk fees? At Rosenveldt Properties, we’re building a high-performance team and are looking for motivated, experienced agents to grow with us. What we offer Competitive commission splits – your proven...

Structure, Grade & Reporting Division Digital Platform Services Department Octane Reports to Senior Manager: Technology Span of Control 4 -15 Core Description The Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the...