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IT Team Lead

3 weeks ago

Cape Town, South Africa Jenrec Pty Ltd Full time

**Technical Competency Requirements**
- Degree in a relevant discipline or other equivalent tertiary qualification or equivalent relevant work experience.
- 5 years of experience in senior/teamlead IT role (preferably in the contact service centre industry: in-house centre within airline industry or international customer care outsourcing provider)advantageous.
- MCSE, CCNA certificate and ITIL qualification required.
- Advanced knowledge of the following Systems required: Windows 2003 and 2008 Server, Cisco Systems, VMware, Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).
- Advanced knowledge of the following Networking concepts: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, MPLS.
- Excellent MS Office package skills.
- Web Technologies would be advantageous.
- Well-developed knowledge on the Genesys Suite of products an advantage.
- Proven track record of organisational and planning skills essential.

**Work Performed**
- Plan and implement moves, adds, changes and deletions to support the IT infrastructure in Cape Town.
- Responsible and maintains information’s of purchases for the assets registry.
- Implements network security at levels set by corporate standards.
- Anticipates difficult or problems relating to IT and ensures that contingency plans are in place to overcome these difficulties.
- Works with the IT team to implement and support internal IT systems and proactively address IT change requests from stakeholders.
- Administers and maintains the company’s IT infrastructure and manages all telephone changes.
- Managers day-to-day internal and external client interactions.
- Managers all helpdesk activities for the location.
- Responds to and resolves escalated Helpdesk issues.
- Management of day-to-day activities of the IT Team.
- Ensures that company IT assets are maintained according to company standards.
- Manages the administration and maintenance of computer stations and software for the Company’s training programs and training facilities and proactively provides support.
- Manages troubleshooting, system backups, archiving, disaster recovery and provides expert support when necessary while identifying and motivating opportunities for improvements.
- Provides the financial department with IT financial information and manages the purchasing of all software, hardware and other IT supplies within the budget constraints.

**Job Types**: Full-time, Permanent

**Salary**: R35 000,00 - R55 000,00 per month