Sales Team Supervisor

4 days ago

Durban, South Africa First Group Management Full time

The Call Centre Supervisor is responsible for overseeing the daily operations of the call center, ensuring that team members deliver exceptional customer service and achieve performance targets. This role involves managing and mentoring staff, handling escalated issues, and implementing strategies to improve service quality and operational efficiency.

**Key Responsibilities**:
**Team Management**:

- Supervise and support call center agents, including scheduling shifts, managing attendance, and conducting performance evaluations.
- Provide training and development opportunities for team members to enhance their skills and knowledge.
- Foster a positive work environment by motivating and coaching staff to achieve individual and team goals.

**Operational Oversight**:

- Monitor call center performance metrics (e.g., call volume, response time, customer satisfaction) and ensure adherence to service level agreements (SLAs).
- Handle escalated customer complaints and complex issues, ensuring timely and satisfactory resolution.
- Implement and enforce call center policies, procedures, and best practices.

**Quality Assurance**:

- Conduct regular quality audits and performance reviews to ensure high standards of customer service.
- Analyze performance data and provide actionable insights and recommendations for continuous improvement.
- Develop and execute action plans to address any service quality issues or operational challenges.

**Reporting and Analysis**:

- Prepare and present regular reports on call center performance, including metrics, trends, and areas for improvement.
- Collaborate with management to set and review performance goals, and develop strategies to achieve them.

**Customer Focus**:

- Ensure that customer interactions are handled professionally, effectively, and in accordance with company policies.
- Identify opportunities to enhance the customer experience and drive customer satisfaction.

**Qualifications**:
**Education**:

- Bachelor’s degree in Business Administration, Management, or a related field (preferred). Relevant certifications in customer service or management are a plus.

**Experience**:

- Minimum of 5 years of experience in a call centre environment, with at least 2 years in a supervisory or leadership role.
- Proven track record of managing teams and driving performance improvements.

Pay: R13 000,00 - R14 000,00 per month

**Experience**:

- Call Centre: 5 years (required)

Application Deadline: 2024/10/07

  • PRODUCTION SHIFT SUPERVISOR

    3 weeks ago

    Durban, South Africa Pronto Labour Team Full time

    Production Shift Supervisor - FMCG, Manufacturing Industry experience* Degree/Diploma in related Field* 1-2 Years' experience as a PRODUCTION SUPERVISOR or similar Role* Microsoft Excel/Google SheetsDuties and Responsibilities:Supervise Shift Operations and ensure adherence to Production SchedulesTrain and evaluate Shift StaffMonitor and improve...

  • PRODUCTION SHIFT SUPERVISOR

    3 weeks ago

    Durban, South Africa Pronto Labour Team Full time

    Production Shift Supervisor - FMCG, Manufacturing Industry experience* Degree/Diploma in related Field* 1-2 Years' experience as a PRODUCTION SUPERVISOR or similar Role* Microsoft Excel/Google Sheets Duties and Responsibilities: Supervise Shift Operations and ensure adherence to Production Schedules Train and evaluate Shift Staff Monitor and improve...

  • Sales & Onboarding Supervisor

    4 days ago

    Durban, South Africa Tower Group Full time

    About the Role As the Sales & Onboarding Supervisor, you will lead the team responsible for growing the fleet. This is a hands-on leadership role where you will manage the Sales Reps to drive sales, and oversee the onboarding process to ensure a seamless and positive experience for new riders. Duties Team Leadership : Lead, coach, and mentor the Sales Reps....

  • Sales & Onboarding Supervisor

    4 days ago

    Durban, South Africa Tower Group Full time

    About the RoleAs the Sales & Onboarding Supervisor, you will lead the team responsible for growing the fleet. This is a hands-on leadership role where you will manage the Sales Reps to drive sales, and oversee the onboarding process to ensure a seamless and positive experience for new riders. DutiesTeam Leadership: Lead, coach, and mentor the Sales Reps....

  • Supervisor - Insurance Industry (Field Sales Agents)

    1 week ago

    Durban, South Africa ProLife Full time

    **Sales Supervisor - Insurance Industry** **Lead by Example. Drive Results. Sell with Purpose.** We’re looking for a hands-on **Sales Supervisor** with solid **insurance and sales experience** who can both **lead a team of agents** and **actively sell** in the field. If you’re a natural leader who thrives in a target-driven environment and knows how to...

  • Sales & Onboarding Supervisor

    2 weeks ago

    Durban, South Africa Tower Group South Africa (PTY) Ltd Full time

    About the Role As the Sales & Onboarding Supervisor, you will lead the team responsible for growing the fleet. This is a hands-on leadership role where you will manage the Sales Reps to drive sales, and oversee the onboarding process to ensure a seamless and positive experience for new riders.   Duties Team Leadership: Lead, coach, and mentor the Sales...

  • Spares Sales Supervisor – Durban

    12 hours ago

    Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    Spares Sales Supervisor – Durban - Market Related Are you a strong team leader with a passion for customer service, sales supervision, and managing spares inventory?  If youve got solid experience in sales operations, team leadership, and know your way around Office 365 and Syspro, this is your opportunity to make a high-impact contribution in a...

  • Spares Sales Supervisor – Durban

    11 hours ago

    Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    Spares Sales Supervisor – Durban - Market RelatedAre you a strong team leader with a passion for customer service, sales supervision, and managing spares inventory? If youve got solid experience in sales operations, team leadership, and know your way around Office 365and Syspro, this is your opportunity to make a high-impact contribution in a fast-paced...

  • Retail Supervisor – Hillcrest, Durban

    2 weeks ago

    Durban, South Africa Tailormade Solution Full time

    Retail Supervisor – Hillcrest, Durban We are seeking an experienced Retail Supervisor for one of our clients based in Hillcrest in the Retail industry. Requirements: Matric (Grade 12) – essential Minimum 3 years retail experience, with at least 1 year in a supervisory or team‑lead role Strong communication and customer service skills Ability to manage...

  • Supervisor

    4 days ago

    Durban, South Africa Pepkor Speciality Full time

    The primary focus of the Supervisor would be to assist the Store Manager in maximising the profits by increasing sales effectively, managing stock and controlling expenses as per budget. If you feel that you have what it takes to fill the shoes of this position, please apply. **Key Responsibilities**: - Maximise profits by assisting the manager to achieve...