Specialist: Application Support

1 day ago

Menlyn Park, South Africa Assupol Life Ltd. Full time

Duties & Responsibilities:

- **Application Support and maintenance**
- Support, maintain and monitor Non-Production and Production Environments,
- Maintain software components & ensure reliable deployment of new features,
- Review input deliverables from Development (RN / DI),
- Prepare implementation plan and Communicate to stakeholders,
- Research new tools, technologies and best practices,
- Taking ownership of software issues, and working with Development Teams to resolve more advanced issues,
- Support the adoption of Continuous Delivery, Continuous Integration, and Agile best practices,
- Automation of manual tasks,
- Proactively perform routine maintenance activities,
- Manage pre-implementation and post-implementation testing,
- Monitor Service Desk queue and manage incidents, requests and problems experienced with systems,
- Run production scripts to correct system errors,
- Provide business support when required (e.g. month-end operational activities),
- Log Change requests and CAB attendance.

Formal Education:

- IT degree/diploma
- Strong computer skills including Microsoft Office and databases
- ITIL foundation certification

Experience
- Minimum 3-5 years of enterprise software development experience or 2+ years of DevOps experience; IIS.net technology,
- 2+ years of experience in windows based operating systems,
- Knowledge and understanding of Agile Methods,
- Exposure to cloud computing,
- Experience in implementing and maintaining Application Performance and Monitoring tools,
- Experience working in an Agile development environment,
- Insurance background/experience (Advantage),
- K2 Platform knowledge and experience (Advantage),
- Previous track record of Sales Support (Advantage),

Experience of supporting and maintaining commissions system (Advantage)

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