Fraud Solutions Consultant

One of the leading Financial Services organizations is seeking to appoint 10 Fraud Solutions Consultants to provide specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimize fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.

**Accountability: Operations Management (65%)**
- Screening incoming fraud alerts against known fraud indicators and other risk factors.
- Using telephonic interviewing techniques, in order to determine risk.
- Where fraud is confirmed block the channel to prevent further transactions and losses.
- Record actions taken on fraud systems and relevant banking systems.
- For customers not contactable, analyze/evaluate the information at hand, make a decision to block the account as per policy and procedure.
- Investigate suspicious accounts received from Product business.
- Provide superior customer service to customers through various contacts made during the course of work performed.
- Communicate new fraud trends to team Leaders and Managers for further action.
- Investigation of fraud incidents and collection of evidence and case development.
- Properly documenting and maintaining chain of custody for evidence.

**Accountability: Change management (10%)**
- Assist in enhancing operating systems for optimal results.
- Deliver professional communication and foster awareness regarding financial crime and fraud trends
- Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
- Participate in change meetings to contribute to new process designs.
- Take over processes when projects become business as usual (BAU)

**Accountability: Risk and Control (15%)**
- Take accountability for all risk events and the delivery of specified and agreed upon controls.
- Reporting of a risk and controls that ensures compliance.
- Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
- Whilst executing maintain an effective Quality Assurance environment

**Accountability: Stakeholder Management (10%)**
- Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
- Develop and enhance networks and build relationships to align the team objectives with business partners within the organization as well as strategic stakeholders.
- Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
- Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.

**Minimum Requirements**:
NQF 6 Qualification in studies such as:

- ACFE qualification
- Criminal Justice
- Risk Management
- Fraud or Forensics investigations

A minimum of 1 year Fraud or Forensics experience is preferred.

Relevant Business or Risk related bachelor's degree will be advantageous

Or

Business or Risk related Bachelor's Degree (NQF7)

e.g. Bachelor of Commerce