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Manager Fraud Solutions
2 weeks ago
Empowering Africa’s tomorrow, together one story at a time.-
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To provide leadership in managing the Fraud Solutions Department specifically focusing on Customer Experience, identification of potential fraud, fraud trends and resolution thereof. Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Fraud Solutions strategic objectives with specific performance measures and control systems to track progress.
To take responsibility for the overall management and co-ordination of operational risk regulatory; reporting and Industry engagements. Also Support the Hub Head and take responsibility for overseeing, evaluating, reviewing, and reporting across all risk types. To take responsibility for developing techniques, overseeing and analysing trends to assist business in optimising and influence business strategy and considerations. Develop, maintain and manage stakeholder relationships including agent banks Industry partnerships and regulatory
To identify current fraud threats and work with analysts across the fraud risk environment, identify potential fraud Trends, Threats and Modus Operandi across all products and channels. Protect the bank from the inherent risks and impact associated with fraud by ensuring effective Fraud Intelligence communication to all stakeholders and ensure that fraud losses remain within the set fraud risk appetite.
Job Description
Accountability: Strategy and Execution and Operational Effectiveness (15%)
- Partner with Fraud strategy to develop the fraud strategy based on data driven insights.
- Translating strategic plans into tactical and operational plans, ensuring successful delivery of the strategy.
- Manage the Fraud Tools and ensure effective execution within the team.
- Continuously seek innovative solutions to enhance operational execution.
- Effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.
- Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
- Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps.
- Take responsibility for strategically developing and enhancing the operational risk regulatory and industry liaison strategy and framework.
- Take responsibility to oversee, review, challenge and report on the risk, operational risk regulatory reporting to SABRIC, PASA, Fraud Strategy and regulators where applicable. To ensure overall governance and oversight is maintained.
- Take responsibility to oversee, review, challenge and report to regulators and senior management where applicable.
- Oversee and take responsibility for the aggregation, reconciliation, perform quality checks and analysis on the regulatory and operational reporting and ensure all adequate controls are maintained throughout the process.
- Take responsibility to perform continuous analysis to improve reporting and identify optimisation initiatives and benchmark reporting to peers.
- Oversee and take responsibility for the development and maintenance of systems and architecture to perform attestations, system enhancement and process refinements to report accurately per portfolio on the appropriate regulatory requirements, taking account of any changes to requirements, including regulatory related requirements
- Submit regular and accurate reports to Senior Leadership.
- Take overall responsibility to manage internal and external stakeholders (e.g. agent banks, nodal points, fraud strategy, regulator,), to provide assurance on the soundness of reporting across the Fraud Solutions procedures to the senior executives within the Bank
- Take responsibility to effectively and efficiently handle queries from stakeholders (external & internal stakeholders, regulators) on reports.
Accountability: Business Management (30%)
- Drive the alignment of Fraud Solutions services with the requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and cooperating effectively with other business unit delivery requirements across the Group.
- Lead rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
- Negotiate and agree performance targets, taking accountability for overall achievement of objectives across Fraud Solutions.
