Service Delivery Manager
6 days ago
Reflex Solutions is looking for a Service Delivery Manager to provide guidance to resolve or properly manage an issue. To ensure the issues are resolved timeously and with as little frustration to the customer as possible it is required that the SDM assist with keeping up the service delivery standards to a high level.
Key responsibilities
- Assist with keeping service delivery levels up to a high standard
- Identify high priority issues and take ownership of communicating to C-Level staff at Reflex and Customer
- Identify tickets that are not
- being updated regularly
- being assigned timeously
- being managed effectively
- Escalate issues not being resolved or handled correctly by staff or other business units
- Identifying recurring issues and helping identify a strategy to resolve those issues (Within the limits of visibility provided by the company)
- Making a drive to reduce support calls being logged
- Driving internal Organizational Level Agreements are being met
- Assist the FCIO team with reporting of stats to drive back to the Reflex Business or our customers
- Help drive processes for the service desk to follow to improve problem identification times
- Assistance to IT Management
- 3rd Party Management
- Update customer information
- Incident reporting
Minimum Requirements
- Minimum 3 years’ Service Delivery Experience
- Comfortable with dealing with C-Level execs
- Computer literate (Excel, Word, PowerPoint, Outlook)
- Good presentation and negotiation skills required.
- Good interpersonal skills
- Attention to detail and high level of accuracy
- Good planning, organizing and time management skills
- Team player
- A professional appearance and approach
-
Service Delivery Manager
5 days ago
Johannesburg, South Africa SavageOne Pty Ltd Full timeJob Overview : We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes. Key...
-
Service Delivery Manager
4 days ago
Johannesburg, South Africa NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
IT Services Delivery Manager
1 week ago
Johannesburg, South Africa Carlysle Human Capital Full timeAble to coach and develop team members in implementing service management standards and processes. - ** 5+ years' experience of managing Software Service Delivery teams**: - Experience of pragmatic implementation of the ITIL framework in a similar sized organisation - Software Development Project Management - Evidence of a strong technical experience in...
-
Service Delivery Manager
4 days ago
Johannesburg, Gauteng, South Africa SavageOne Pty Full time R1 200 000 - R2 400 000 per yearJob Overview:We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.Key...
-
Service Delivery Manager
3 weeks ago
Johannesburg, South Africa Old Mutual Full timeLet's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The...
-
IT Service Delivery Manager
4 days ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future IT Service Delivery Manager FNB Connect and Service Provider is looking for a dynamic and highly skilled IT Service Delivery Manager to join their team. The successful applicant will be responsible for ensuring the effective delivery and ongoing enhancement of IT services within the telecommunications sector. This role is...
-
Service Delivery Manager
2 days ago
Johannesburg, South Africa Giesecke+Devrient GmbH Full time**When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...
-
IT Services Delivery Manager
1 week ago
Johannesburg, South Africa Carlysle Full time**Gauteng**, JHB - Eastern Suburbs** **Monthly Basic Salary (Market related, Negotiable)** ***: ***: - **Able to coach and develop team members in implementing service management standards and processes.** ***: - **5+ years' experience of managing Software Service Delivery teams** ***: - **Experience of pragmatic implementation of the ITIL framework in...
-
Service Delivery Manager
3 weeks ago
Johannesburg, South Africa Old Mutual Limited Full time**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**This role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The...
-
Service Delivery Manager
5 days ago
Johannesburg, South Africa Fnz Full timeJob Title Service Delivery Manager Location Johannesburg Nature of role Full-time Permanent role Reports to Head of Service Delivery South Africa Role Description Reporting to the Head of Service Delivery, the Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight and...