Service Delivery Manager
5 days ago
Job Overview : We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes. Key Responsibilities : Service Management & Delivery : Ensure high levels of customer satisfaction through effective service delivery and management. Oversee the end-to-end delivery of IT or business services to meet agreed SLAs and KPIs. Monitor performance metrics and prepare service reports for clients and internal leadership. Stakeholder Engagement : Act as the main point of contact for client service-related issues and escalations. Build and maintain strong relationships with customers and internal delivery teams. Team Leadership & Coordination : Coordinate cross-functional teams to ensure timely resolution of service issues. Provide mentoring and direction to junior delivery staff or support teams. Process Improvement : Identify gaps and inefficiencies in service delivery processes; implement improvements. Participate in audits and support compliance with relevant standards (e.g., ITIL, ISO). Project Support : Support the delivery of new services, transitions, and transformation initiatives. Collaborate with project managers to align service capabilities with project deliverables. Required Skills & Qualifications : Bachelors degree in Information Technology, Business Administration, or related field. 5-9 years of experience in a service delivery or client management role. Proven experience managing service performance in complex, multi-client environments. Strong knowledge of ITIL practices (certification preferred). Excellent problem-solving, communication, and stakeholder management skills. Strong organizational and multitasking abilities. Preferred Qualifications : Experience in cloud-based or digital service environments. Experience managing third-party vendors or offshore delivery teams. PMP or similar project management certification is a plus. Familiarity with service tools such as ServiceNow, Jira, or equivalent. Key Competencies : Customer-centric mindset Analytical thinking Leadership and team collaboration Conflict resolution Time and priority management #J-18808-Ljbffr
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Service Delivery Manager
4 days ago
Johannesburg, South Africa NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
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IT Services Delivery Manager
1 week ago
Johannesburg, South Africa Carlysle Human Capital Full timeAble to coach and develop team members in implementing service management standards and processes. - ** 5+ years' experience of managing Software Service Delivery teams**: - Experience of pragmatic implementation of the ITIL framework in a similar sized organisation - Software Development Project Management - Evidence of a strong technical experience in...
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Service Delivery Manager
4 days ago
Johannesburg, Gauteng, South Africa SavageOne Pty Full time R1 200 000 - R2 400 000 per yearJob Overview:We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.Key...
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Service Delivery Manager
3 weeks ago
Johannesburg, South Africa Old Mutual Full timeLet's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The...
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IT Service Delivery Manager
4 days ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future IT Service Delivery Manager FNB Connect and Service Provider is looking for a dynamic and highly skilled IT Service Delivery Manager to join their team. The successful applicant will be responsible for ensuring the effective delivery and ongoing enhancement of IT services within the telecommunications sector. This role is...
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Service Delivery Manager
2 days ago
Johannesburg, South Africa Giesecke+Devrient GmbH Full time**When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...
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IT Services Delivery Manager
2 weeks ago
Johannesburg, South Africa Carlysle Full time**Gauteng**, JHB - Eastern Suburbs** **Monthly Basic Salary (Market related, Negotiable)** ***: ***: - **Able to coach and develop team members in implementing service management standards and processes.** ***: - **5+ years' experience of managing Software Service Delivery teams** ***: - **Experience of pragmatic implementation of the ITIL framework in...
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Service Delivery Manager
3 weeks ago
Johannesburg, South Africa Old Mutual Limited Full time**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**This role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The...
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Service Delivery Manager
5 days ago
Johannesburg, South Africa Fnz Full timeJob Title Service Delivery Manager Location Johannesburg Nature of role Full-time Permanent role Reports to Head of Service Delivery South Africa Role Description Reporting to the Head of Service Delivery, the Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight and...
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IT Service Delivery Manager
2 days ago
Johannesburg, South Africa Dimension Data Full time**Job Description Summary** Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the...
