Junior Retention Specialist

4 days ago

Johannesburg, South Africa HR Studio Full time

**We're looking for**

A highly organized and innovative Junior Retention Specialist to join our client's team.

**Who are you?**
- Strong interpersonal skills
- Highly organized
- Cool-tempered and able to handle objections and rejection from customers
- Good negotiating skills with the ability to handle and address complaints or objections
- Exceptional attention to detail
- Able to use own initiative
- Thrives in an environment with high demands, meeting deadlines and targets
- Consistent, dependable and efficient
- Excellent computer and MS Office skills with advanced knowledge of Excel and ability to develop reports

**What's the role?**

**You will be responsible for**:

- Reiterate the value offering of the client to the community members and or donors to better manage the retention of subscriptions and or contributions.
- Assist with the processing of cancellations and reductions process on the various systems.
- Weekly follow up meetings with the sales team on their progress in converting new home owners.
- Escalating noncompliance to the relevant line manager.
- Sign up new homeowners in certain area.
- Additional deliverables may be required from the role but not stipulated above.

**Boxes to tick**
- Matric
- Similar role within a customer care, administration or sales role - advantageous
- Proficient knowledge on the following systems: Listener, Apsys and Salesforce - advantageous
- Driver's license and own transport

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