Operations Manager

2 weeks ago

Somerset West, South Africa Helderberg Personnel Full time

A well-established concern within the retail / restaurant industry is seeking to employ an Operations Manager that will be responsible for the optimal performance of the group. This includes overall accountability for sales and operational activities and profitability, including the development and execution of strategies designed to achieve guest experience excellence, sales targets, people capability and the attainment of profitability goals, as outlined in KPI’s and the balance scorecard.

operations manager

**Requirements**:

- Tertiary degree level qualification essential, with major in business, marketing or finance discipline preferred. Post graduate qualification (MBA) highly regarded.
- Commercially astute, with the ability to fulfil budgeting and forecasting functions for business growth.
- Sound understanding and knowledge of service department functions and ability to maximize same for designated territory.
- At least 8 years Operational Management experience.
- At least 3 years operating at Senior leadership level, and leading a team.
- Previous experience with multi-national preferred.
- Ability to formulate and analyse financial data essential.
- Sound management level planning, directing, leading, and controlling skills.
- Excellent interpersonal and communication skills.
- Strong Coaching and Influencing Skills with high emotional and cultural intelligence.
- High work ethic.
- Understanding that the role covers all trading hours of the business.
- Growth mindset with a view to continuous personal and business improvement
- We are committed to Diversity, Equity, Inclusion and Belonging and will make an appointment in line with these objectives.

**Key Responsibilities**:

- To promote the Company’s mission, goals and code of conduct and act as a role model for the advancement thereof.
- Deliver Regional Plan and Budget designed to meet company’s Annual Operating Plan targets. Specifically recommend sales and growth targets by restaurant. Manage approved Plan and Budget.
- Develop and implement action plans to ensure continued progress in all elements of People Development, Compliance, Customer Experience, Restaurant Excellence and Sales & Profit Growth, as well as Innovation, Leadership and Continuous Improvement.
- Evaluate performance of designated positions
- Implement company programmes and communicate company strategies and objectives clearly and effectively in line with programs developed by Finance&Planning, People&Culture, Operations&Marketing, Development and BI&Digital Team. This includes planning and directing changes with regards to staffing and reporting relationships.
- Ensure that company assets, facilities and equipment are managed efficiently, maintained properly and operated cost effectively.
- Lead, motivate and oversee designated Training & Development Plans
- Maximise sales opportunities and market development activities.
- Ensure OHS compliance and reporting of any criminal activity, property loss and or damage and take appropriate action as and when required.
- Partnership expectation
- Maintenance of a performance driven culture

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