Junior Second Line Analyst-wintel

**Junior Second Line Analyst-Wintel**:
**Location**: Cape Town, South Africa | **Job-ID**: 172581 | **Contract type**: Contract | **Business Unit**: Digital Operations

**Description**:
Tier 2 Systems engineer (Wintel Server support)

**Main Duties/Responsibilities**:

- Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
- Perform root cause analysis and remediation of problem records
- Implement infrastructure changes
- Be the technical implementer of infrastructure projects
- Perform proactive maintenance, regular health checking and performance management
- Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
- Use ITSM toolsets for tracking all work progress
- Fluent in English verbal and written communication
- Business etiquette skills for dealing with characters throughout the business
- Passion for customer satisfaction and service excellence
- Highly motivated, disciplined and ambitious
- Happy to work remotely without any physical access to the infrastructure
- Ability to work independently or as part of a team
- Ability to perform well under pressure
- Ability to learn quickly and loves technology
- Meticulous and thorough approach to all work
- Ability to “think outside of the box”
- Positive outlook and “can do” attitude
- Willing to be cross-trained within the team
- Committed to personal growth, training and writing exams.
- Able and willing to travel to the UK and Europe offices (current valid passport)
- Comply with instructions from Team Leader and management
- Shifts ranging between 07:00 - 19:00 (Monday - Friday / UK time)
- Provide out of hours standby cover on a rotation basis
- Work some overtime when required and approved
- Be willing to work some SA public holidays in return for double pay

**Requirements**:
**_Essential Knowledge/Skills:_**
- Our customer demands our technical teams to pass criminal and credit vetting.
- Minimum 2-year Windows Server Experience
- Very strong ability to diagnose and resolve technical issues.
- Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)

**Desirable Knowledge/Skills**:

- Understanding of IP addressing, subnets, routing, firewall behaviour etc.
- Strong communication skills (both written and verbally - English)
- Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS
- VMware Knowledge
- Citrix Xenapp/Xendesktop Knowledge

**_Essential Qualifications:_**
- MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)

**_Desirable Qualifications:_**
- MCITP
- VCP501

**Current information for our applicants**

**About us**

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
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