Restaurant General Manager

**Main Purpose of the Position**:
To achieve employee P & L, customer, profit, and sales targets and maintain restaurant operational excellence in accordance with Company policies and procedures through team management

**Key performance areas are**:
Achieve Set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.

Forecast and schedule labour by shift and create a deployment plan to control labour costs and still meet the needs of the business.

Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.

Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.

Support and demonstrate Brand Cultures acting as a role model and providing leadership, as necessary.

Manage cost controls in accordance with company policy and procedures, directing the activities of employees in meeting targets placed on controllable, maximizing sales, operating efficiency and profitability.

Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.

**Skills & Competencies required**:
**Language**

Excellent command of the English language

**Numerical**

Strong numeracy skills

Basic understanding of financial information

Able to use available resources and on-line portals to assist Senior Management to make informed decisions about operating a profitable store.

**Computer literacy**

Intermediate to Advanced MS Office skills (Teams, Excel, Word)

**Other**

Strong literacy skills

High personal standards

Position requires working over some weekends and during festive season

Strong commercial skills & business acumen

Strong coaching skills that can achieve results through the team in a collaborative fashion

Proven analytical ability

Strong organisational skills

Team player

Excellent planning and time management

**COGNITIVE COMPETENCIES**:
**Planning and Organising**

The capacity to arrange the availability and allocation of resources, the utilisation of control systems as well as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritise and systemise the action in line with required resources.

**Coaching**

Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks

**People Development**

Capacity to appreciate people's development needs

**Delegate and follow-up**

The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

**Time management**

The capacity to organise/ plan/manage time and to adequately allocate to and divide time between various aspects of work in order to optimize performance

**Excellence orientation**

Capacity to focus on and achieve standards of service which comply with the highest expectations of clients

**Accountability dependability**

The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast

**Goal setting**

The ability to formulate, prioritise and execute pre-determined objectives.

**Customer orientation**

Capacity to focus and achieve standards of service, which comply with the highest expectations of clients

Able to perform a optimum level under pressure

**People**

Demonstrate belief in people by treating each person on their team fairly and with respect

Recognise Team members frequently using CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) and encourages them to recognize each other.

Coach and support Team Members and train them to do their jobs well.

Use Team Member feedback, such as Voice of Champions, to improve restaurant performance.

Demonstrate 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns and holding regular team meetings

Drive Bench Planning (including, where relevant, succession planning) and maintain appropriate staffing levels to meet business needs.

Administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.

Encourage positive teamwork

Ensure that all staff receives a comprehensive induction, including training on safety aspects.

Ensure that Team Member turnover and stability targets are achieved through a focused employee relation strategy

Ensure that team members feel safe at work

Ensure that team members understand and know what is expected of them

Ensure that team members have the right and enough uniform

**_Customer_**

Drives CU