Management Couple

2 weeks ago

Eastern Cape, South Africa Hospitality Jobs Africa Full time

KEY AREAS OF RESPONSIBILITY
Operational Management
Full oversight of daily operations across the hotel, camping, and F&B outlets
Maintain high standards in cleanliness, presentation, and guest services
Conduct regular walkthroughs and audits to ensure smooth function across all departments
Guest Experience
Ensure exceptional guest service across check-in, check-out, and during stay
Manage bookings, guest feedback, and conflict resolution with professionalism
Drive a guest-first culture among all staff
Food & Beverage Oversight
Oversee kitchen, bar, and restaurant operations
Monitor food and service quality, portion control, and cost efficiency
Ensure stock management, cost control, and compliance with hygiene standards
Financial & Administrative Management
Create and manage budgets; monitor expenses and revenues
Weekly and monthly reporting to shareholders and head office
Manage payroll input, stock control, supplier accounts, and debtors
Property & Maintenance
Oversee ongoing maintenance, repairs, and preventative strategies
Liaise with external contractors and ensure upkeep of all facilities and equipment
Maintain aesthetic appeal of the hotel and grounds
Team Leadership & HR
Manage time & attendance, rostering, and inter-department coordination
Hire, train, motivate and lead a team of approx. 40 staff
Address staff grievances, disciplinary issues, and maintain a positive work culture
Sales & Marketing
Drive direct bookings and occupancy in collaboration with Head Office
Manage online travel agent (OTA) platforms and ensure accurate updates
Support social media presence and attend relevant expos and regional events
Health, Safety & Compliance
Ensure compliance with OHS Act and all safety regulations
Maintain a clean, safe, and healthy environment for guests and staff
Conduct regular safety training and uphold emergency response protocols

**REQUIREMENTS**:
**Qualifications & Experience**:
Minimum 5 years of hospitality management experience (preferably resort or lodge)
Strong background in F&B, operations, and guest relations
Valid driver’s license (both partners preferred)
Experience with hospitality systems like APEX, NightsBridge, and OTAs
**Skills & Attributes**:
**Financial acumen**: budgeting, cost control, reporting
Excellent interpersonal and leadership skills
Problem-solving and strategic thinking abilities
Strong organizational and administrative capability
Comfortable working in a remote location
Passion for hospitality and a hands-on approach to leadership
Between 5 - 7 Years

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