Forensic Clerk

**What will you do?**
- This career opportunity is available at Santam for a **Junior Forensics Clerk** who will be based in **Bellville, Cape Town.**What will make you successful in this role?**
- Manage whistle-blowing channels: Attend to all new reports received through the whistle-blowing channels.
- Information Analysis: Analyse information received.
- Report Preparation: Prepare detailed new investigation reports, documenting information received.
- Evidence Collection: Gather claims and policy documentation on new reports, telephonic contact with new reporters, and analysing of digital records.
- Collaboration: Work closely with all stakeholders to ensure comprehensive collection of information on new reports.
- Information Compliance: Ensure all information that is collected comply with relevant laws, regulations, and company policies.
- Record Keeping: Capture information on CMS (case management system); maintain accurate and organized record of all new reports on file.
- Continuous Improvement: Stay updated on industry trends, fraud detection techniques, and regulatory changes

**Qualification and Experience**
- Education: Matric with a forensic or insurance related qualification will be beneficial
- Experience: Minimum of 2-3 years of experience in a similar role in the insurance industry.
- Technical Skills: Proficiency in Microsoft Office package.
- Knowledge: Understanding of short-term insurance terminology, insurance products, policies, and industry regulations would beneficial

**Skills**
- Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality.
- Information gathering ability
- Attention to Detail: Exceptional attention to detail and accuracy.
- Analytical Thinking: Strong analytical and problem-solving skills.
- Communication: Excellent written and verbal communication skills.
- Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Team Player: Ability to work effectively both independently and as part of a team.
- Customer Service: Commitment to providing excellent service to internal and external stakeholders

**Core Competencies**
- Cultivates innovation - Contributing independently- Customer focus - Contributing independently- Drives results - Contributing independently- Collaborates - Contributing independently- Being resilient - Contributing independently**About The Company**
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.