Senior Manager: Client Liaison Offices

3 days ago

Pretoria, South Africa Ditshaba Full time

The positions of three Regional Managers are vacant. The Regional Managers will report directly to the Senior Manager: Client Liaison Offices and form part of the Member Service and Experience Division. The positions will be based at KwaZulu Natal, Northern Cape and Western Cape.

**Qualification requirements are**:

- At least 3 years Diploma/Degree or equivalent NQF relevant tertiary qualification (qualification as per FSCA approved list)
- At least 3 years management experience
- RE1 and RE5 qualification will be advantageous
- Minimum of 3 years’ experience in the medical scheme industry will be advantageous
- Class of business Health benefits will be advantageous

**Key Performance Areas (KPAs)**:

- Oversee that high standards are maintained by ensuring that the team produces excellent work
- Ensure that expenditure and procurement processes are in line with the Scheme’s Supply Chain Management policies
- Ensure that quality service is offered to members on site
- Ensure queries resolved on site are maintained at the required resolution rate
- Serve as a single point of contact for member escalations within the assigned province
- Maintain positive relationship with Scheme members and stakeholders
- Forge strategic links or partnerships with stakeholders through continued engagements
- Establish effective communication and integration with the Scheme’s service provider network and internal divisions
- Prepare reports, analyze trends and submit recommended interventions on the provincial operations for management decision making
- Set performance targets, plans and goals for subordinates
- Measure service performance of teams against predefined service metrics and provide recommendations of performance improvement
- Oversee that all systems are effectively and continuously applied
- Ensure that the Client Liaison Office (CLO) risks are identified, assessed and mitigated
- Ensure that the provincial Client Liaison Office effectively represents the “THE CLIENT” brand, mission, vison and values at all times
- Ensure compliance with the FAIS Act and legislation at all timesRepresent the Member Service and Experience Division at Member and Stakeholder engagements
- Ensure support of “THE CLIENT” wellness events
- Manage ad hoc and CLO special projects as assigned by Senior Manager: Client Liaison Offices

**Salary**: R1,007,122.00 per year

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (required)

**Experience**:

- management: 3 years (required)

  • Client Liaison Officer

    3 days ago

    Pretoria, South Africa Tych Business Solutions Full time

    **Job ID**: 68619**Date Posted**: Posted 5 hours ago**Location**: Pretoria**Job Title**: CLIENT LIAISON OFFICER - PRETORIA - GAUTENG **JOB SUMMARY** The Client Liaison Officer role will provide onsite client services and resolve member and potential member queries. **SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION and EXPERIENCE Essential -** Matric...

  • Liaison Officer Senior Citizens

    1 week ago

    Pretoria, South Africa AVBOB Full time

    Job Purpose The main purpose of the position is to increase funeral insurance business and funeral business, by providing relevant services and information to pensioners at retirement establishments and other facilities, through the establishment of relationships between funeral agents and other possible new business sources such as retirement facilities,...

  • Debtors Liaison Officer

    20 hours ago

    Pretoria, South Africa Only the Best Full time

    Gauteng , PTA - North Our client in the consultancy sector, has an opportunity available for a Debtors Liaison Officer to be based in the Bryanston area. **Requirements**: - Grade 12 senior certificate required. - A tertiary qualification in business, finance or law would be an advantage. - A minimum of 2 years work experience in either a call centre or...

  • Senior Security Operations Manager | Client Liaison

    3 weeks ago

    Pretoria, South Africa Fidelity Services Group Full time

    A leading security services provider is seeking an experienced Operations Manager to oversee multiple Operations Managers and ensure contractual requirements are met with clients. The ideal candidate will have extensive experience in the security industry, strong leadership abilities, and a solid understanding of HR and budgeting. Relevant qualifications...

  • Senior Security Operations Manager | Client Liaison

    1 week ago

    Pretoria, South Africa Fidelity Services Group Full time

    A leading security services provider is seeking an experienced Operations Manager to oversee multiple Operations Managers and ensure contractual requirements are met with clients. The ideal candidate will have extensive experience in the security industry, strong leadership abilities, and a solid understanding of HR and budgeting. Relevant qualifications...

  • Conveyancing Pro

    1 week ago

    Pretoria, South Africa Dante Personnel Full time

    Gauteng, Pretoria East - (Market related) Well established Law Firm in Pretoria East is looking for a Client Relations Officer with experience working at a Law Firm and dealing with all aspects of Conveyancing **Minimum requirements**: - Grade 12 - 3 Years' plus experience currently working at a law firm dealing with Client Liaison / PRO work - Experience...

  • Information Liaison Officer

    2 weeks ago

    Pretoria, South Africa Sydsen Full time

    Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg. Requirements Grade 12 (Matric) Previous call centre experience (essential) Fluency in additional South African languages (advantageous) Ability to work effectively under pressure Knowledge of the Consumer Protection Act...

  • Client Liaison Specialist: Banking

    2 weeks ago

    Pretoria, Gauteng, South Africa Nedbank Full time R250 000 - R400 000 per year

    *Job ClassificationRequisition* Melissa CloeteBusiness Unit- Nedbank Private and Wealth: High Net WorthLocation- Nedbank Menlyn, Pretoria Office (Hybrid - 3 days in office)Closing Date- 20 November 2025Employment Equity Statement - Preference will be given to Applicants from Underrepresented GroupsJob FamilySales and ServicesCareer StreamClient...

  • Client Liaison Consultant

    3 weeks ago

    Pretoria, South Africa Rory Mackie & Associates Full time

    A leading financial services firm in Pretoria is seeking a Client Liaison to enhance client support and resolve queries. Ideal candidates will have 3-5 years of relevant experience and a business-focused degree. Proficiency in Microsoft Office and understanding of financial products is essential. This role requires excellent communication skills and the...

  • Security Operations Lead — ISO Quality

    3 weeks ago

    Pretoria, South Africa Fidelity Services Group Full time

    A leading security services provider in Pretoria is seeking an experienced Senior Security Operations Manager to oversee multiple operations. The ideal candidate should have over 10 years in the security industry, excellent leadership, and organizational skills, alongside sound knowledge of ISO Quality Management. This role demands strong client liaison...