Customer Service Controller, Transport

2 days ago

Durban, South Africa Access World Full time

Access World is a global commodity warehousing and logistics business. We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. In addition, we are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.

**Reporting to**: Over border Transport Manager
**Department**: Over border - Transport
**Location**: Durban

**Key Requirements/ Responsibilities**:

- Ensuring Shipments are captured on the Over border Transport schedule
- Tracking of Deliveries, Monitoring loading and offloading delays
- Communicating with customers and updating them regularly
- Monitor Transport costs such as Standing Time, and obtaining supporting documents from transporters for recovery
- Ensuring all mails are attended to within 24 hours of receiving them
- File Management
- All queries are attended to within 48 hours of receiving them
- Monitor all creditor payments and processing of invoices
- Complying with Department SOP
- Require Abnormal Transport knowledge and understand the direct discharge process prior to vessel berth
- Understanding various transport routes for over border and border documents for import/export clearance
- Understand customs rules and regulations
- Facilitate a customs entry between Transporter and clearing agent
- Sourcing new transporters
- Facilitate loading from various ports and warehouses
- Keeping track of cargo and tonnages
- Good excel skills for numerous forms of operational reporting
- System orientated and process driven
- Debtors (Invoicing, Recovery, Pod Tracking)

**Job Function**:

- Sourcing of trucks
- Updating daily shipment reports
- Engaging with all transporters
- Tracking deliveries daily for all customers
- Facilitate the loading from Port
- Following up with customs release on trucks with project controllers to avoid standing time
- Engaging with warehouse on delays with loading of trucks
- Working extended hours and weekends when required
- Updating various reports
- Following up with various ports and inspection teams to avoid delays in loading
- Facilitate the customs entry
- Engaging with customers for truck requirements
- Obtaining transport rates and keep track of rate schedules
- Keeping up to date with creditors payments, making sure invoices are processed on time
- Communicating and engaging with various stakeholders internal and externally
- Follow up on claims and keeping record of damages, incidents and accidents
- Keeping track of all shipment file and managing costing schedules
- Filing of documents

**Minimum Education and Experience Requirements**:

- Matric
- Tertiary Education or studying towards(Advantage)
- 3 / 5 years’ experience in the Over border Transport Industry
- Computer Literate - MS Office Suite, Excel skills
- Good Listening and communication
- Oracle (Advantageous)

**Closing date**: 26th December 2025 (16h00 RSA time)

**Job Features**:

- **Job Category**:

- Customer Service, Transport
- **Posted Date**:

- 19/12/2025

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