Contact Centre Administrator

1 week ago

Cape Town, South Africa NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- Monitor connectivity of ATM’s to the host and resolve all terminal status issues and errors
- Maintain cash centre uptime SLAs
- Maintain site uptime SLAs
- Excellent relation building between 3rd parties
- Adhere to strict guidelines and protocols regarding 3rd parties engagements
- Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
- Troubleshoot and resolve issues when systems are down or problematic
- Management of projects including software upgrades and cash optimizations
- Monitor critical sites and ensure they are actioned timeously
- Log all inbound and outbound calls on the in-house Spark Manage software
- Follow up and action all open events timeously
- Ensure optimal route planning when dealing with CIT 3rd parties
- Ensure constant revision and refining of processes and procedures
- Be available for the on-call cycle on weekends, public holidays or weekend shift work

Education (Min)

Academic Grade 12

Work Experience

Contact Centre experience

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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