Contact Centre Administrator

2 days ago

Cape Town, South Africa NCR Full time

**About NCR**
NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- Monitoring connectivity of ATMs to the host and resolving all terminal status issues and/or errors.
- Liaising with the CIT team to ensure maximum uptime and optimal resolution.
- Inbound customer care - technical ATM matters; billing and rebate queries, documentation, and consumables
- Outbound customer care - refill ATMs, CRM calls, pre and post installation calls for ATM
- Resolving issues telephonically with clients
- Liaising with, and dispatching the CIT team/s to sites
- Handling Saswich Queries raised by customers / issuing banks.
- Troubleshooting and resolving when systems are down / problematic.
- On-call cycle on weekends / public holidays or weekend shift work.
- Management of projects - 3rd tray upgrades, new site take-ons and rezoning changes.
- Monitoring of critical/suspect sites and ensuring they are actioned timeously.
- Logging all inbound and outbound calls on ATM Manager software
- Following up and actioning all open events timeously
- Raising events for matters that require a site visit.
- Managing relationships and dealing with 3rd party service providers
- Ensuring constant revision and refining of processes and procedures
- Reporting of data and deliverables on a timely basis
- Assistance with general office admin and filing
- Customer dispute resolution
- Sending and monitoring receipt paper provided to CIT cash centres within the cost brackets assigned.
- Assisting with all CIT functions e.g. Cash planning and inactive CITs

**Work Experience**:

- Administration Experience

Offers of employment are conditional upon passage of screening criteria applicable to the job.

**EEO Statement**Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

**Statement to Third Party Agencies**To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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