Clinic Manager

**Listing reference**: 021140

**Listing status**: Online

**Position summary**

**Industry**:Pharmaceutical Sector

**Job category**:FMCG, Retail, Wholesale and Supply Chain

**Location**:Cape Town

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**About our company**
- Clicks Group

**Introduction**
- We are seeking to appoint a Clinic Manager that is: passionate about providing patient-centred clinic services, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Clinic Service and will be based in our 24hr Pharmacy in Mkem.

**Job description**
- Job Objectives:

- To lead and manager the delivery of all clinic services by aligning processes, resources, and priorities to meet patient needs, clinical standards, and financial targets.
- To drive service excellence and patient experience in order to optimise profitability and financial sustainability.
- To manage the clinic budget and resource allocation to deliver cost-effective clinic services.
- To evaluate, track and monitor service trends and patient feedback to implement continuous improvement initiatives in order to enhance patient experience and clinic performance.
- To maintain compliance with healthcare legislation, infection control protocols, and clinical governance frameworks to mitigate risk and uphold quality standards.
- To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
- To collaborate with internal and external stakeholders to support integrated patient care, referrals, and service expansion.
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the branch, function and activities.
- To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.

**Minimum requirements**

**Essential**:

- Bachelor’s degree or diploma in Nursing, Health Sciences, or a related clinical field
- Registration with the South African Nursing Council (SANC) and relevant professional body (e.g. HPCSA)
- Proof of compliance with Continuing Professional Development (CPD) requirements.

**Desirable**:

- Postgraduate diploma or degree in Healthcare Management, Public Health, or Business
- Additional registration with a professional healthcare management body (e.g. SAMA, CMSA)
- Advanced Life Support (ALS) or training in infection prevention & control
- Accreditation or training in quality assurance, clinical governance, or risk management

**Job Related Experience**:
**Essential**:

- 8 years’ of clinical experience in a primary healthcare, clinic, or hospital setting
- 3 years’ experience in a supervisory or management role within a healthcare setting
- 2 years’ experience in managing day-to-day clinic operations, including rostering, stock control, and workflow planning
- 2 years’ experience with budgeting, resource planning, and cost control in a clinic or healthcare environment

**Desirable**:

- 3 years’ experience in specialised clinic services such as baby clinic, wound care, travel medicine, or women’s health
- Exposure to revenue generation, service pricing, and financial reporting
- Experience with external audit processes (e.g., COHSASA, ISO)
- Experience implementing patient satisfaction initiatives or community outreach programmes

**Job Related Knowledge**:

- South African healthcare laws, clinical governance, infection control protocols, and regulatory bodies (e.g. HPCSA, SANC)
- Budgeting, cost control, and financial reporting within a healthcare setting
- Principles of clinical quality, patient safety, risk management, and incident reporting
- Understanding patient-centred care principles and managing patient feedback
- Performance management and conflict resolution
- Familiarity with international healthcare standards
- Knowledge of specialised clinic services (baby, travel, wound, women's health, etc.)
- Knowledge of healthcare billing systems and reimbursement processes
- Knowledge of marketing or community engagement in healthcare

**Job Related Skills**:

- Clinic regulatory compliance
- Budgeting and financial management
- Driving profitability and expense management
- Time management
- Conflict resolution
- Problem-solving
- Customer service and patient care.
- Interpersonal Skills
- Analytical Skills
- Decision-Making Skills
- Human resource management

**Job Related Competencies**:

- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Deciding and Initiating Action
- Leading and Supervising
- Persuading and Influencing
- Adapting and Responding to Change
- Adhering to Principle and Values
- Analysing