Sage Intacct Support Analyst
4 hours ago
** Key Responsibilities**
- Contribute to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies.
- Prioritise workload when resources change, managing time and resources effectively to ensure the best possible outcome for the customer, employee and organization
- Actively participate in internal projects such as product enhancements processes, training development, capturing and maintaining knowledge capital, improving overall support skills, and improving customer service in the department as assigned.
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You’ll work under the guidance of a Services Team Leader, collaborating closely with Senior Technical Support Analysts, Product Support Analysts, and Quality Assurance Analysts. This collaborative environment is designed to support your development and help you make an immediate impact.
:
- Bachelor’s degree or National Diploma (preferred)
- 2-3 years of experience in Technical Customer Support of Sage Products
- Certification in Sage Intacct
- 1-2 years of hands-on experience supporting Sage Intacct
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If you thrive in an environment where supporting customers with empathy and humility is key, this role offers the perfect opportunity to put your problem-solving and troubleshooting skills to work. You'll be challenged and motivated as you:
- Actively listen and ask insightful, probing questions
- Simplify complex business processes into clear, manageable steps
- Help break down barriers to success—for yourself, our organisation, and our customers
Join us in a role where your contributions make a meaningful impact and where continuous growth is part of the journey.
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