Customer Service Coordinator

1 week ago

East London, South Africa Speech Processing Solution GmbH Full time

How you spend your day with us
- You ensure customers receive an outstanding service by providing a conduit between sales & marketing into our Partner community (MDC’s)
- You take ownership for the inbox for SPS enquiries in the UK, escalating opportunities or enquiries to the relevant team members
- You proactively manage customer accounts starting with setting up and processing contract paperwork of new accounts
- You have regular customer contacts regarding overdue accounts and any other needs e.g., extra information, pricing queries, etc.
- You collaborate closely with the Finance & Accounting Team in the headquarters in Vienna regarding e.g., allocation of payments, credit checks, credit limits, etc.
- You are responsible for confirmation of local invoices, supporting local audits, and liaising with external parties e.g., tax advisor
- You handle technical and product enquiries including product trial processing
- You assist with launch of new partners covering project planning of launch, assembly of marketing collateral and engaging with the partner management team
- You participate in quarterly UK Sales Meetings (Off-site meetings)

What you bring in
- Your 2-3 years related professional experience (SaaS environment would be an advantage)
- Your excellent communication skills (verbal, listening, writing) including the ability to build strong relationships internally and externally with customers
- Your tech affinity demonstrated by e.g., explaining solutions to nontechnical users
- Your exceptional administrative and organizational skills including the ability to prioritize multiple projects and tasks
- Your proficient use of MS suite products
- Your CRM experience would be an advantage (Salesforce)
- Your good working knowledge of relevant UK legislation referring to finance and accounting as well as a good degree of numerical literacy
- Your high customer focus, your problem-solving mindset as well as your high level of energy with a sense of urgency and decisiveness
- Your ability to work independently and remotely, never afraid to challenge the “status quo” and always looking for opportunities to make things better
- Your high degree of integrity, ability to adapt to rapidly changing environments and taking ownership for your work
- A team player with a high degree of initiative, collaborating crossfunctionally, at a regional and international level

What we offer
- The stable environment of a world leading company selling products under the strong, well known and recognized Philips brand
- A working environment in line with our Leadership Principles: Ownership, Talent, Transparency
- A great work atmosphere in a dynamic team striving for innovation and with room for creativity
- Excellent learning opportunities and room for individual development
- Remote working with serviced office in London. Your home within the M25 corridor would be ideal.
- Permanent contract, full time, or part time as of 30hrs per week
- An attractive compensation and benefits package including group personal pension, income protection and life assurance as well as a health cash plan scheme

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